This discussion is archived
0 Replies Latest reply: Aug 26, 2012 9:25 PM by Double A RSS

Cannot log in to Mobile Manager after abnormal shutdown (issue & solution)

Double A Newbie
Currently Being Moderated
After an abnormal shutdown of database, an attempt to log in to Mobile Manager as Administrator fails with the error "Please verify your username, password and try again!"

I had a power outage in our office and our development server shut down abruptly as a result. When power was restored, the database, listener and GlassFish Server started up automatically (init.d and rc.d), but when I attempt to log in as Administrator using Mobile Manager, I get an error "Please verify your username, password and try again!". I did some research and after some trial and error, figured out that the services must be started in this order (this may not be guaranteed in automatic startup scripts?):

1. Oracle Listener
2. Oracle Database
3. Oracle GlassFish Server with Domain

If you are seeing this error, please try the following:

1. Shutdown Glassfish domain
./asadmin stop-domain <domain>
2. Shutdown Oracle database
SQL> SHUTDOWN IMMEDIATE
3. Shutdown Listener
$ lsnrctl stop

and restart in this order
1. Oracle Listener
lsnrctl start
2. Oracle database
SQL> STARTUP
3. GlassFish domain
./asadmin start-domain <domain>

This should work!

My environment:

Redhat Enterprise Linux 5.4 with JDK 1.6
Oracle Database 11g Enterprise Edition 11.1.0.1.0
Oracle GlassFish Server 3.1.2
Oracle Database Mobile Server 11.1.0 for 64-bit Linux