3 Replies Latest reply: Sep 4, 2012 5:56 PM by jgarry RSS

    Bad Stats on threads for unanswered questions

    908144
      There seems to be a bug in the thread view for unanswered questions that says

      This question is not answered. Helpful answers available: 5. Correct answers available: 1.

      for any unanswered questions. The 5 and 1 numbers are fixed text and never change, like they are placeholders for some calculation that was going to be implemented to count posts flagged as helpful / correct that was never implemented.

      Also, it would be nice when replying to a post if the new page displayed contained the original post being replied to at the top for reference and copy/paste whlie composing the replies. This is pretty standard functionality on public message boards.
        • 1. Re: Bad Stats on threads for unanswered questions
          Matthew Morris
          for any unanswered questions. The 5 and 1 numbers are fixed text and never change, like they are placeholders for some calculation that
          was going to be implemented to count posts flagged as helpful / correct that was never implemented.
          Not true. The following thread (at this time) is currently unanswered, but showing 3 and 1 because the OP has marked two responses as 'Helpful'. Mind you, most posters don't mark replies as helpful until the end when the question has been answered, and all too many never mark it at all.

          How to obtain (audit) this ?


          However, you can test your theory on this thread. Mark this response as helpful and see if the count goes down to 4 and 1. Go on, I double dare you. :)
          • 2. Re: Bad Stats on threads for unanswered questions
            BluShadow
            It's amazing how many newbies to the forum come on and complain about the way it works before even getting any proper knowledge of it. Did you really think that something as basic as those things would not have been considered before?
            user5700482 wrote:
            There seems to be a bug in the thread view for unanswered questions that says

            This question is not answered. Helpful answers available: 5. Correct answers available: 1.

            for any unanswered questions. The 5 and 1 numbers are fixed text and never change, like they are placeholders for some calculation that was going to be implemented to count posts flagged as helpful / correct that was never implemented.
            The 5 and 1 numbers relate to how many helpfule and correct answers are yet to be awarded by the questioner, so if it says 5 and 1, they have not yet marked anything as correct or helpful (i.e. there's still 1 correct answer to be awarded and still 5 helpful answers to be awarded).
            Also, it would be nice when replying to a post if the new page displayed contained the original post being replied to at the top for reference and copy/paste whlie composing the replies. This is pretty standard functionality on public message boards.
            If you've clicked to reply to a particular post then it's shown below the editor on your reply screen, and you don't need to copy and paste as you can click the quote button in the editor (the quotation marks) and it'll embed the original post at the top of your editor text, surrounded by quote tags etc. It's standard functionality, and it's already there.
            • 3. Re: Bad Stats on threads for unanswered questions
              jgarry
              You can also be in the middle of composing a reply, go back to the thread, then go forward in your browser to continue the reply. Be careful not to navigate elsewhere, though you can also have multiple tabs open. With multiple tabs or sessions, you can have stale things.

              On the other hand, sometimes everything messes up, so you might want to compose offline or at least copy local before you post message.