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2 Replies Latest reply: Sep 6, 2012 6:26 AM by jiyong RSS

Management Server - Unable connect to agent (SBL-CMS-00104 and SBL-CMS-001)

960142 Newbie
Currently Being Moderated
Hi !

I have a issue with setting Siebel ADM.
I installed Management Server (Windows 2008 R2 host) and Agent (Solaris 10).
Agent and Serves started successfully. But in the log of Management Server i found follow error SBL-CMS-00104 and SBL-CMS-001.
Would you like to help me ?

Log from Management Server:
........

below i updated eng log from Management Server ....

Edited by: 957139 on 06.09.2012 2:23
  • 1. Re: Management Server - Unable connect to agent (SBL-CMS-00104 and SBL-CMS-001)
    960142 Newbie
    Currently Being Moderated
    Eng log:



    2012-09-06 11:44:22 +0400
    MgmtServer INFO 2012-09-06 11:44:22 SecurityManager is already running
    MgmtServer INFO 2012-09-06 11:44:22 user SADMIN has following roles: Dispatcher,Siebel Administrator,Customer Service Representative,Customer Service Manager,Call Center Administrator,Channel Operations Manager,Web Sales Representative,Pricing Administrator,Engagement Manager,Resource Manager,Product Administrator,Web Anonymous User,Web Registered User,Web Purchasing Manager,Web Corporate User,Web Delegated Customer Administrator,ERM User,Developer,Partner Sales Representative - Wireless,Registered Customer - Wireless,Call Center Manager,Call Center Knowledge Manager,Business Analyst,Events Manager,CEO,Content Center Administrator,Fulfillment Center Employee,Senior Field Engineer,ERM AnonUser,Release Manager Administrator,Sales Manager,Product Manager,Content Manager,Company Events Manager,HelpDesk Agent,Message User,Compensation Manager,ERM Manager,Sales Companion - HH CE,Route Sales - HH CE,Sales Manager - HH CE,Executive Analytics Administrator,Executive Analytics User,ISS Analytics Administrator,ISS Analytics User,Marketing Analytics Administrator,Marketing Analytics User,Partner Analytics Administrator,Partner Analytics User,Sales Analytics Administrator,Sales Analytics User,Service Analytics Administrator,Anonymous User - SMC,Call Center Representative - SMC,Field Service Representative - SMC,Sales Representative - SMC,CRA User,Compensation Planning Administrator,Marketing Executive,Event Manager,Channel - Marketing Planner,Field Technician - Handheld,Partner Marketing Manager,Project Manager,Sales Representative (MME),Customer Service Representative (MME),Sales Manager (MME),Channel Manager (MME),Partner Sales Rep. (MME),Channel Account Manager,PRM Administrator,Partner Executive,Channel Marketing Manager Analytics User,Partner Executive Analytics User,Partner Operations Analytics User,Partner Sales Manager Analytics User,Partner Sales Rep Analytics User,Partner Service Manager Analytics User,Partner Service Rep Analytics User,Channel Executive Analytics User,Channel Operations Analytics User,Channel Account Manager Analytics User,Partner Commerce Power User,Order Support Agent,Sales Operations,Sales Order Entry Agent,RMA processor,Manager,Employee,Minimal Data Routing Model,Sales Representative Routing Model,Sales Manager Routing Model,Analyst Routing Model,MidMarket Partner Manager,MidMarket Customer Service Representative,MidMarket Sales Representative,MidMarket Call Center Representative,Partner Community User,Partner User - Mobile,Call Center Operations Rep,ERM Analytics VP,ERM Analytics HR,ERM Analytics HelpDesk,Service Analytics VP,Service Analytics Manager,Service Analytics Call Center User,Service Analytics eMail User,Service Analytics Service User,Field Sales Representative Analytics,Sales Manager Analytics,ERM Analytics Manager,ERM Analytics User,ERM Analytics HelpDesk Agent,Registered Customer - SMC,SMC Administrator,Field Engineer,Field Technician,Web Field Service Engineer,Field Service Engineer,Pricing Manager,Configurator Designer,Order Administrator,ERM Group News Administrator,Logistics Manager,Field Sales Representative,Palm User,Compensation Administrator,Consulting Manager,Consultant,Project Administrator,Project Subcontractor,Reports User,Field Service Representative - Wireless,Sales Representative - Wireless,Partner Service Manager,Partner Sales Manager,Partner Sales Rep,Partner Service Rep,Partner Relationship Manager,Channel Executive,Channel Marketing Manager,Customer Service Representative - Simple,Multi-Organizational Manager,Release Manager User,SMQ User,Selective Retrieval Routing Model,Handheld Administrator,Call Center Business Administrator,Campaign Administrator,Communications Infrastructure Administrator,Sales Operations Administrator,Script Administrator,Web Administrator,Deployment Administrator,PIM Server Administration,Embedded Outlook Calendar,ESP User,ESP Manager,SI Calendar,Campaign Agent,Marketing Planning Manager,Segmentation User,Marketing Program Manager,Marketing Admin,Delegated AM Admin,Quote User,Quote Manager,Sales Order User,Sales Order Manager,KPI Admin,COOP Manager,COOP Partner User,COOP Specialist,COOP Program Administrator,Channel Partner Manager,Partner Operations Manager,Change Management,Default Bus Service Method Access Control User,MgmtSrvr-Monitor,MgmtSrvr-Admin,MgmtSrvr-Deploy&Execute,Test Siebel Administrator,Pharma Sales Rep - Galena,Pharma District Manager - Galena,Pharma Sample Audit Approver - Galena,Loyalty MSR,AT Partner Analytics Administrator,AT Partner Analytics User,AT Sales Analytics Administrator,AT Sales Analytics User,AT Service Analytics Administrator,AT Service Analytics User,CM Marketing Analytics User,CM Marketing Analytics Administrator,CM Sales Analytics Administrator,CM Sales Analytics User,CM Service Analytics Administrator,CM Service Analytics User,CS Sales Analytics Administrator,CS Sales Analytics User,PH US Marketing Analytics User,PH Mobile Analytics User,LS Administrator,Finance Analytics User,Insurance Analytics User,CS Analytics VP Sales,CS Analytics key Account Manager,Financial Services Analytics User,PH EMEA Sales Analytics User,PH EMEA Marketing Analytics User,PH Sales Analytics Administrator,PH Marketing Analytics Administrator,PH Medical Education Analytics User,PH Medical Education Analytics Admin,PH US Call Activity Analytics User,PH EMEA Call Activity Analytics User,PH Call Activity Analytics Admin,PH US Executive Analytics User,PH EMEA Executive Analytics User,PH Executive Analytics Admin,PH Service Analytics User,PH Mobile Analytics Admin,Investigative Agent Analytics,Health Professional Analytics,PH Objective Analytics Admin,PH Objective Analytics User,PH Mobile Manager Analytics Admin,PH Mobile Manager Analytics User,SBRF DIR OF ACTIVE SELL,SBRF ADMIN OF ACTIVE SELL,SBRF Block Card,SBRF Operator_no_telephony,SBRF RET TM Administrator,Test-URZIT,SBRF Transaction Reverse,SBRF Unblock Card,SBRFRET Responsibility and LOV Administrator,SBRF IPSUSER,SBRF CTI,SBRFRET VSP Organizational Structure Administrator,SBRFRET TM TR CanAssignApplicationsManager,SBRF IPS Operator,SBRF_BI_TEST_ROLE,SBRF AIC EAI,SBRFRET CC SOO Administrator,SBRFRET CC Organization Administrator,SBRF_BI_VSP_Manager,SBRF_BI_VSP_Director,SBRF_BI_VSP_Administrator,SBRFRET VSP Sales Manager_old,SBRF RET TM Chief Sector,Teamleader 1,SBRF RET TM Teamleader,SBRF ARM Operator,SBRFRET CC Technical Administrator,SBRF Inbound Operator base,SBRF_BI_ID_AuditTrail,SBRF_BI_ID_Oper_Rep,SBRF_BI_ID_Activities_Det,SBRF_BI_ID_TM,SBRF_BI_ID_SF,SBRF_BI_ID_Admin_Siebel,SBRF_BI_ID_Admin_Active_Sales,SBRF_BI_ID_Admin_VSP,SBRF_BI_ID_Admin_Unified_Rep,SBRF_BI_ID_Admin_SR,SBRF_BI_ID_Admin_AuditTrail,SBRF_BI_ID_Admin_Oper_Rep,SBRF_BI_ID_Admin_Activities_Det,SBRF_BI_ID_Admin_TM,SBRF_BI_ID_Admin_SF,SBRF_BI_CM,SBRF_BI_CM_SPEC,SBRF_BI_CM_DIR,SBRF_BI_CM_ADM,SBRF_BI_TM_Chief,SBRF_BI_TM_Teamleader,SBRF_BI_TM_Operator,SBRF_BI_TM_Administrator,SBRF_BI_CC_Operator,SBRF_BI_CC_Oper_Manager,SBRF_BI_CC_SOO_Manager,SBRF_BI_CC_Business_Admin,SBRF_BI_CC_SOO_Admin,SBRF_BI_Administrator,SBRF_BI_Answers,SBRF_BI_Delivers,SBRF_BI_Segmentation,SBRF_BI_Segmentation_Tree,SBRF_BI_Segmentation_LF,SBRF_BI_Publisher_Admin,SBRF_BI_Publisher,SBRF_BI_MyFolder,SBRF_BI_SA_Activities_Det,SBRF_BI_SA_Activities_Det_Stat,SBRF_BI_SA_Activities_Oper,SBRF_BI_SA_AuditTrail,SBRF_BI_SA_CASOK,SBRF_BI_SA_Clients,SBRF_BI_SA_CM,SBRF_BI_SA_CM_AS,SBRF_BI_SA_Orders,SBRF_BI_SA_SF,SBRF_BI_SA_SR,SBRF_BI_SA_Siebel,SBRF_BI_SA_TM,SBRF_BI_SA_Unified_Rep,SBRF_BI_SA_VSP,SBRF_BI_ID_Siebel,SBRF_BI_ID_Active_Sales,SBRF_BI_ID_VSP,SBRF_BI_ID_Unified_Rep,SBRF_BI_ID_SR,SBRF SOO Operator,SBRF EXTCC View,SBRF Inbound Operator Card,SBRF Inbound Operator Deposit,SBRF Inbound Operator Loan,SBRF InbOperManager suppl,SBRF SOOManager suppl,SBRF SOO VCC suppl,SBRFRET CC Business Administrator,CC SF Administrator,SBRF Financial Profile MQ,SBRF RET TM Tuning,SBRFRET VSP Segment Administrator,SBRF_BI_VSP_Prime,SBRF Marketing List Administrator,All Views,SBRF CC Monitor,SBRF_BI_CC_Monitor,SBRF RET TM TR DISABLE MEMBER INFO,SBRF Ext Operator,SBRF SPEC OF ACTIVE SELL,SBRFRET VSP VIP Sales Manager Director,SBRFRET VSP VIP Sales Manager,SBRFRET VSP Premier Sales Manager Director,SBRFRET VSP Sales Manager Director,SBRFRET VSP SORSK Manager Director,SBRFRET VSP Sales Manager_adm,SBRFRET VSP Premier Sales Manager,SBRFRET VSP Sales Manager,SBRFRET Organizational Structure Administrator,XMLP_ADMIN,XMLP_DEVELOPER,XMLP_SCHEDULER,SBRF ACCESS TO DELETE CAMPAIGN,SBRF_BI_ADM_ETL,SBRF RET Underwriter,SBRF RET TM Outbound Operator,SBRFRET Product Catalog Administrator,SBRF RET TM Chief,SBRFRET TM Head,NEW RESP
    MgmtServer INFO 2012-09-06 11:44:22 starting the server and connectors
    MgmtServer INFO 2012-09-06 11:44:22 init servers and agents
    MgmtServer WARNING 2012-09-06 11:44:22 Configured Messages buffer size is not valid: [null].
    Using default value of [128].
    MgmtServer INFO 2012-09-06 11:44:22 registered com.siebel.management.jmxinterface.ManagementServer as Siebel:name=managementServer,kind=managementServer
    MgmtServer WARNING 2012-09-06 11:44:22 Unknown entity will be parsed as blank string publicId=[null] systemId=[./preferences.dtd](SBL-CMS-00314)
    MgmtServer WARNING 2012-09-06 11:44:22 NameServer defined as localhost or missing nameserver definition in preferences node /runtime/enterprise/CRMRetailT
    MgmtServer INFO 2012-09-06 11:44:23 registered com.siebel.management.jmxinterface.Enterprise as Siebel:name=CRMRetailT,kind=enterprise
    MgmtServer INFO 2012-09-06 11:44:23 registered com.siebel.management.jmxinterface.Siebel7xServer as Siebel:name=ldtest,kind=siebelServer,enterprise=CRMRetailT
    MgmtServer INFO 2012-09-06 11:44:23 registered com.siebel.management.jmxinterface.Agent as Siebel:serverType=siebelServer,name=ldtest_siebelServer_CRMRetailT,kind=agentServer,serverName=ldtest
    MgmtServer INFO 2012-09-06 11:44:23 init local MBeans
    MgmtServer INFO 2012-09-06 11:44:23 registered com.siebel.adm.mgmtsrvr.mbean.ADMCommandLineMBean as ADM:type=ADMCommandLineMBean
    MgmtServer INFO 2012-09-06 11:44:23 registered com.siebel.management.cci.mbeans.Messages as Siebel:name=messagesProxy,kind=messagesProxy
    MgmtServer INFO 2012-09-06 11:44:23 registered com.siebel.management.cci.mbeans.Topology as Siebel:name=topologyProxy,kind=topologyProxy
    MgmtServer INFO 2012-09-06 11:44:23 registered com.siebel.adm.mgmtsrvr.mbean.ADMDeploymentMgrMBean as ADM:type=ADMDeploymentMgrMBean
    MgmtServer INFO 2012-09-06 11:44:23 registered com.siebel.management.cci.mbeans.Statistics as Siebel:name=statisticsProxy,kind=statisticsProxy
    MgmtServer INFO 2012-09-06 11:44:23 registered com.siebel.management.cci.mbeans.Admin as Siebel:name=adminProxy,kind=adminProxy
    MgmtServer INFO 2012-09-06 11:44:23 registered com.siebel.management.alerts.AlertMonitor as Siebel:name=AlertMonitor,kind=alertMonitor
    MgmtServer INFO 2012-09-06 11:44:23 registered com.siebel.management.general.logging.CMSLogger as Siebel:name=CMSLogger,kind=CMSLogger
    MgmtServer INFO 2012-09-06 11:44:23 init agent connect/update
    MgmtServer INFO 2012-09-06 11:44:23 Starting thresholds monitor with sampling frequency [5].
    MgmtServer INFO 2012-09-06 11:44:23 Thresholds monitor started.
    MgmtServer INFO 2012-09-06 11:44:23 trying to connect 1 agents
    MgmtServer INFO 2012-09-06 11:44:23 submitting task=com.siebel.management.general.communication.ConnectTask@9903f4 to 1 agents
    MgmtServer INFO 2012-09-06 11:44:23 creating server connection to agent [ name=ldtest_siebelServer_CRMRetailT
    url=service:jmx:rmi://ldtest/jndi/rmi://ldtest:1199/jmx/siebel/agent
    state=offline ]
    MgmtServer INFO 2012-09-06 11:44:23 agent=[ name=ldtest_siebelServer_CRMRetailT
    url=service:jmx:rmi://ldtest/jndi/rmi://ldtest:1199/jmx/siebel/agent
    state=offline ]
    MgmtServer WARNING 2012-09-06 11:44:23 Could not update information for server named [ldtest] of type [siebelServer]: Agent not online or name is invalid: ldtest_siebelServer_CRMRetailT(SBL-CMS-00104)
    MgmtServer SEVERE 2012-09-06 11:44:23 caught exception
    java.lang.IllegalStateException: AlertManager already started
    at com.siebel.management.alerts.AlertManager.getPrivilegedAction(AlertManager.java:142)
    at com.siebel.management.general.configuration.ServerConfigMgr.getPrivilegedInitActions(ServerConfigMgr.java:1146)
    at com.siebel.management.agents.AbstractServerAgent.start(AbstractServerAgent.java:69)
    at com.siebel.management.agents.MgmtServerAgent.init(MgmtServerAgent.java:41)
    at com.siebel.management.agents.MgmtServerService.init(MgmtServerService.java:31)
    at javax.servlet.GenericServlet.init(GenericServlet.java:211)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.catalina.security.SecurityUtil$1.run(SecurityUtil.java:243)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Unknown Source)
    at org.apache.catalina.security.SecurityUtil.execute(SecurityUtil.java:275)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:161)
    at org.apache.catalina.security.SecurityUtil.doAsPrivilege(SecurityUtil.java:114)
    at org.apache.catalina.core.StandardWrapper.loadServlet(StandardWrapper.java:1062)
    at org.apache.catalina.core.StandardWrapper.load(StandardWrapper.java:900)
    at org.apache.catalina.core.StandardContext.loadOnStartup(StandardContext.java:3823)
    at org.apache.catalina.core.StandardContext.start(StandardContext.java:4087)
    at org.apache.catalina.core.ContainerBase.addChildInternal(ContainerBase.java:759)
    at org.apache.catalina.core.ContainerBase.access$000(ContainerBase.java:121)
    at org.apache.catalina.core.ContainerBase$PrivilegedAddChild.run(ContainerBase.java:143)
    at java.security.AccessController.doPrivileged(Native Method)
    at org.apache.catalina.core.ContainerBase.addChild(ContainerBase.java:737)
    at org.apache.catalina.core.StandardHost.addChild(StandardHost.java:524)
    at org.apache.catalina.startup.HostConfig.deployWAR(HostConfig.java:800)
    at org.apache.catalina.startup.HostConfig.deployWARs(HostConfig.java:695)
    at org.apache.catalina.startup.HostConfig.deployApps(HostConfig.java:472)
    at org.apache.catalina.startup.HostConfig.start(HostConfig.java:1106)
    at org.apache.catalina.startup.HostConfig.lifecycleEvent(HostConfig.java:310)
    at org.apache.catalina.util.LifecycleSupport.fireLifecycleEvent(LifecycleSupport.java:119)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1019)
    at org.apache.catalina.core.StandardHost.start(StandardHost.java:718)
    at org.apache.catalina.core.ContainerBase.start(ContainerBase.java:1011)
    at org.apache.catalina.core.StandardEngine.start(StandardEngine.java:440)
    at org.apache.catalina.core.StandardService.start(StandardService.java:450)
    at org.apache.catalina.core.StandardServer.start(StandardServer.java:683)
    at org.apache.catalina.startup.Catalina.start(Catalina.java:537)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
    at java.lang.reflect.Method.invoke(Unknown Source)
    at org.apache.catalina.startup.Bootstrap.start(Bootstrap.java:271)
    at org.apache.catalina.startup.Bootstrap.main(Bootstrap.java:409)
    MgmtServer INFO 2012-09-06 11:44:23 non-connection related exception while executing task
    com.siebel.management.general.communication.AgentNotFoundException: Agent not online or name is invalid: ldtest_siebelServer_CRMRetailT(SBL-CMS-00104)
    at com.siebel.management.general.communication.CommMgr.getAgentConnection(CommMgr.java:823)
    at com.siebel.management.general.communication.CommMgr.getAgentConnection(CommMgr.java:748)
    at com.siebel.management.general.communication.AgentInfoBase.getConnection(AgentInfoBase.java:538)
    at com.siebel.management.jmxinterface.Enterprise.initParameters(Enterprise.java:556)
    at com.siebel.management.jmxinterface.Enterprise.refresh(Enterprise.java:703)
    at com.siebel.management.general.configuration.ConfigMgr$Refresh.run(ConfigMgr.java:721)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at com.siebel.management.util.ContextFuture.execute(ContextFuture.java:54)
    at com.siebel.management.util.ContextFuture$1.run(ContextFuture.java:38)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Unknown Source)
    at com.siebel.management.util.ContextFuture.run(ContextFuture.java:47)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
    MgmtServer WARNING 2012-09-06 11:44:23 Cannot connect to agent: [ name=ldtest_siebelServer_CRMRetailT
    url=service:jmx:rmi://ldtest/jndi/rmi://ldtest:1199/jmx/siebel/agent
    state=offline ](SBL-CMS-00111)
    java.security.AccessControlException: access denied (javax.management.MBeanPermission com.siebel.management.general.communication.CommMgrRep#-[Siebel.private:service=communication] addNotificationListener)
    at java.security.AccessControlContext.checkPermission(AccessControlContext.java:374)
    at java.lang.SecurityManager.checkPermission(SecurityManager.java:568)
    at com.sun.jmx.remote.internal.ServerNotifForwarder.checkMBeanPermission(ServerNotifForwarder.java:368)
    at com.sun.jmx.remote.internal.ServerNotifForwarder.addNotificationListener(ServerNotifForwarder.java:70)
    at javax.management.remote.rmi.RMIConnectionImpl.doOperation(RMIConnectionImpl.java:1463)
    at javax.management.remote.rmi.RMIConnectionImpl.access$200(RMIConnectionImpl.java:72)
    at javax.management.remote.rmi.RMIConnectionImpl$PrivilegedOperation.run(RMIConnectionImpl.java:1265)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.management.remote.rmi.RMIConnectionImpl.doPrivilegedOperation(RMIConnectionImpl.java:1367)
    at javax.management.remote.rmi.RMIConnectionImpl.addNotificationListeners(RMIConnectionImpl.java:963)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:305)
    at sun.rmi.transport.Transport$1.run(Transport.java:159)
    at java.security.AccessController.doPrivileged(Native Method)
    at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
    at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
    at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
    at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
    at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(Unknown Source)
    at sun.rmi.transport.StreamRemoteCall.executeCall(Unknown Source)
    at sun.rmi.server.UnicastRef.invoke(Unknown Source)
    at com.sun.jmx.remote.internal.PRef.invoke(Unknown Source)
    at javax.management.remote.rmi.RMIConnectionImpl_Stub.addNotificationListeners(Unknown Source)
    at javax.management.remote.rmi.RMIConnector.addListenersWithSubjects(Unknown Source)
    at javax.management.remote.rmi.RMIConnector.addListenerWithSubject(Unknown Source)
    at javax.management.remote.rmi.RMIConnector.access$700(Unknown Source)
    at javax.management.remote.rmi.RMIConnector$RemoteMBeanServerConnection.addNotificationListener(Unknown Source)
    at com.siebel.management.general.communication.CommMgr.newConnection(CommMgr.java:695)
    at com.siebel.management.general.communication.ConnectTask.execute(ConnectTask.java:34)
    at com.siebel.management.general.communication.CommTask.run(CommTask.java:58)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at com.siebel.management.util.ContextFuture.execute(ContextFuture.java:54)
    at com.siebel.management.util.ContextFuture$1.run(ContextFuture.java:38)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Unknown Source)
    at com.siebel.management.util.ContextFuture.run(ContextFuture.java:47)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
    MgmtServer SEVERE 2012-09-06 11:44:23 Agent not online or name is invalid: ldtest_siebelServer_CRMRetailT(SBL-CMS-00104)
    MgmtServer INFO 2012-09-06 11:44:52 refreshing system preferences
    MgmtServer INFO 2012-09-06 11:45:22 refreshing system preferences
    MgmtServer INFO 2012-09-06 11:45:23 trying to connect 1 agents
    MgmtServer INFO 2012-09-06 11:45:23 submitting task=com.siebel.management.general.communication.ConnectTask@d5cabc to 1 agents
    MgmtServer INFO 2012-09-06 11:45:23 creating server connection to agent [ name=ldtest_siebelServer_CRMRetailT
    url=service:jmx:rmi://ldtest/jndi/rmi://ldtest:1199/jmx/siebel/agent
    state=offline ]
    MgmtServer INFO 2012-09-06 11:45:23 agent=[ name=ldtest_siebelServer_CRMRetailT
    url=service:jmx:rmi://ldtest/jndi/rmi://ldtest:1199/jmx/siebel/agent
    state=offline ]
    MgmtServer WARNING 2012-09-06 11:45:23 Cannot connect to agent: [ name=ldtest_siebelServer_CRMRetailT
    url=service:jmx:rmi://ldtest/jndi/rmi://ldtest:1199/jmx/siebel/agent
    state=offline ](SBL-CMS-00111)
    java.security.AccessControlException: access denied (javax.management.MBeanPermission com.siebel.management.general.communication.CommMgrRep#-[Siebel.private:service=communication] addNotificationListener)
    at java.security.AccessControlContext.checkPermission(AccessControlContext.java:374)
    at java.lang.SecurityManager.checkPermission(SecurityManager.java:568)
    at com.sun.jmx.remote.internal.ServerNotifForwarder.checkMBeanPermission(ServerNotifForwarder.java:368)
    at com.sun.jmx.remote.internal.ServerNotifForwarder.addNotificationListener(ServerNotifForwarder.java:70)
    at javax.management.remote.rmi.RMIConnectionImpl.doOperation(RMIConnectionImpl.java:1463)
    at javax.management.remote.rmi.RMIConnectionImpl.access$200(RMIConnectionImpl.java:72)
    at javax.management.remote.rmi.RMIConnectionImpl$PrivilegedOperation.run(RMIConnectionImpl.java:1265)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.management.remote.rmi.RMIConnectionImpl.doPrivilegedOperation(RMIConnectionImpl.java:1367)
    at javax.management.remote.rmi.RMIConnectionImpl.addNotificationListeners(RMIConnectionImpl.java:963)
    at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
    at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
    at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
    at java.lang.reflect.Method.invoke(Method.java:597)
    at sun.rmi.server.UnicastServerRef.dispatch(UnicastServerRef.java:305)
    at sun.rmi.transport.Transport$1.run(Transport.java:159)
    at java.security.AccessController.doPrivileged(Native Method)
    at sun.rmi.transport.Transport.serviceCall(Transport.java:155)
    at sun.rmi.transport.tcp.TCPTransport.handleMessages(TCPTransport.java:535)
    at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run0(TCPTransport.java:790)
    at sun.rmi.transport.tcp.TCPTransport$ConnectionHandler.run(TCPTransport.java:649)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:886)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:908)
    at java.lang.Thread.run(Thread.java:662)
    at sun.rmi.transport.StreamRemoteCall.exceptionReceivedFromServer(Unknown Source)
    at sun.rmi.transport.StreamRemoteCall.executeCall(Unknown Source)
    at sun.rmi.server.UnicastRef.invoke(Unknown Source)
    at com.sun.jmx.remote.internal.PRef.invoke(Unknown Source)
    at javax.management.remote.rmi.RMIConnectionImpl_Stub.addNotificationListeners(Unknown Source)
    at javax.management.remote.rmi.RMIConnector.addListenersWithSubjects(Unknown Source)
    at javax.management.remote.rmi.RMIConnector.addListenerWithSubject(Unknown Source)
    at javax.management.remote.rmi.RMIConnector.access$700(Unknown Source)
    at javax.management.remote.rmi.RMIConnector$RemoteMBeanServerConnection.addNotificationListener(Unknown Source)
    at com.siebel.management.general.communication.CommMgr.newConnection(CommMgr.java:695)
    at com.siebel.management.general.communication.ConnectTask.execute(ConnectTask.java:34)
    at com.siebel.management.general.communication.CommTask.run(CommTask.java:58)
    at java.util.concurrent.Executors$RunnableAdapter.call(Unknown Source)
    at java.util.concurrent.FutureTask$Sync.innerRun(Unknown Source)
    at java.util.concurrent.FutureTask.run(Unknown Source)
    at com.siebel.management.util.ContextFuture.execute(ContextFuture.java:54)
    at com.siebel.management.util.ContextFuture$1.run(ContextFuture.java:38)
    at java.security.AccessController.doPrivileged(Native Method)
    at javax.security.auth.Subject.doAsPrivileged(Unknown Source)
    at com.siebel.management.util.ContextFuture.run(ContextFuture.java:47)
    at java.util.concurrent.ThreadPoolExecutor$Worker.runTask(Unknown Source)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
    at java.lang.Thread.run(Unknown Source)
  • 2. Re: Management Server - Unable connect to agent (SBL-CMS-00104 and SBL-CMS-001)
    jiyong Pro
    Currently Being Moderated
    I found this post on Supportweb about SSL settings:

    Communication Agent Not Found Exception: Agent Not Online Or Name Is Invalid SBL-CMS-00104 [ID 1338234.1]

    Are you sure that the machines can see each other (firewall settings)?

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