2 Replies Latest reply on Sep 8, 2012 2:51 PM by anne415

    Runtime error when try to start the admin tool.

    anne415
      Hi all,

      The version of OBIEE is 11.1.1.6.0 , the system is win7 64bit, and I download biee_client_install_x64.

      Did anybody meet this issue before?

      Trying to start the AdminTool, it message a error:

      Microsoft Visual C++ Runtime Library

      Runtime Error!
      Program C:\Program Files\Oracle Business Intelligence Enterprise Edition Plus Cl...

      This application has requested the Runtime to terminate it in an unusual way.

      Please contact the application's support team for more information.

      Thanks & Regards,
      Anne
        • 1. Re: Runtime error when try to start the admin tool.
          user1668671
          Hi,

          The "Microsoft Visual C++ Runtime Library error " may be caused due to some program or service running at the startup. Perform the clean boot process to check which program/service is causing this error at startup.


          Step 1: Clean Boot

          Step 2: Reinstall Visual C++ Runtime Libraries

          Mostly, this kinds of error can be caused by two factors:

          1.Runtime components of Visual C++ Libraries are missing.

          2.Software problem.


          If the issue is caused by #1, you can reinstall the Runtime components of Visual C++ Libraries to resolve the problem.

          Microsoft Visual C++ 2008 Redistributable Package (x86)

          http://www.microsoft.com/downloads/details.aspx?familyid=9B2DA534-3E03-4391-8A4D-074B9F2BC1BF&displaylang=en


          Clean Boot
          =========

          1. Click Start, type "MSCONFIG" (without the quotations) in the Search Bar and Press "Enter" to start the System Configuration Utility.

          2. Click the "Services" tab, check the "Hide All Microsoft Services" box and click "Disable All" (if it is not gray).

          3. Click the "Startup" tab, click "Disable All" and click "OK".

          4. Restart the computer and test the issue.
          1 person found this helpful
          • 2. Re: Runtime error when try to start the admin tool.
            anne415
            Hi,

            I tried using your solution, clean boot and reinstall Visual C++, But still message that error..

            Suddenly I recognised, I allowed one Java update that day, after I uninstall it, restart the system, it's ok now..

            Thanks all the same for your patiently and detailed reply!

            Regards,
            Anne

            Edited by: anne on Sep 8, 2012 7:51 AM