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Is the user internal or external ? Also are you trying to login via the web client or the API ?
user is CSS external. Trying to login through web client.
Is the user authenticated against Shared services or weblogic ? Also what version of DRM are you using ?
Check if recycling the services helps ( I am not suggesting that as a long term solution, but just a step in attempting to diagnose the issue).
user authenticated is Shared services. Issue was resolved when we restarted the service.
My question is
Restarting the service is the only solution for this issue.