Some of our computers running Windows 7 and Internet Explorer 9 have been running into problems when trying to launch a process. They go into a "Launching Application" state with the purple spinning icon, and never launch the application. We have checked for pop-ups being turned on and the are not, we believe all third party pop-up blockers are uninstalled or turned off, and we have set the intranet security settings to low, and added the JDE address as a trusted site and set the security to low. We still get the "Launching Application" page with the purple spinning icon.
With JDE 8.0 - Support for IE9 32-bit and IE9 64-bit begins with release SP24.1.0 on Win7.
Please confirm you are on SP24.1.0.
Also, Try using the same in Firefox?
Also, try enabling the ActiveX controls. In order to use ActiveX controls on Windows 7 when the user is not an administrator the Microsoft ActiveX Installer should be installed. Please refer to Solution ID: 761109.1