3 Replies Latest reply: Sep 11, 2012 1:05 PM by Nik RSS

    Customer Support Identifier

    Joseph Kay
      Hi,
      I was asked to get the following server information by using provided CSI (Customer Support Identifier)

      1. Server name
      2. Type of server
      3. Number of databases in the server
      4. Number of processes
      5. Number of cores


      Could you please help me finding the server info using CSI# ?

      Thanks
        • 1. Re: Customer Support Identifier
          Nik
          Hi.

          Go to support.oracle.com

          1. Register on it ( in case not already do it)
          2. Reguest access to your CSI ( in case not already do it)

          3. At Top menu select system
          4. On tab Asset select required CSI

          You can found some answer on this pages:

          1. Server name - Only you sameself provide this information or ASR activated
          2. Type of server - Provided
          3. Number of databases in the server - No
          4. Number of processes - General - No
          5. Number of cores - General - No

          Regards.
          • 2. Re: Customer Support Identifier
            Joseph Kay
            Hi Nik,

            I did the two steps and having problem with the 3rd step (3. At Top menu select system)

            I am not able to find the "Top Menu" and "system"

            Please guide me

            Thanks
            • 3. Re: Customer Support Identifier
              Nik
              Hi.
              After login to support.oracle.com you can see some tabs ( it's depend of display's size how many ):
              Dashboard Knowledge ... left can be see at tab More

              You need find tab "*Systems*"



              Regards.