4 Replies Latest reply: Oct 11, 2012 5:20 AM by Aaaaaparz1 RSS

    not able to delete configurable sku in BCC

    Aaaaaparz1
      Hi,


      I am not able to one asset (Configurable sku) from BCC. I am getting the error as "*1 asset(s) could not be deleted due to unexpected errors. Please see the log.*"
      But i didn't get any information from logs. I am using ATG9.4


      Log:
      /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-551/atg/web/assetmanager/action/ListActionFormHandler     Checking operation: delete
      /atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-551/atg/web/assetmanager/action/ListActionFormHandler     no form errors - redirecting to: components/json/toolbarResults.jsp?clearChecks=true&refresh=true&formHandlerPath=/atg/dynamo/servlet/pipeline/RequestScopeManager/RequestScope-551/atg/web/assetmanager/action/ListActionFormHandler&multiEditAssetCount=0&dataStale=true


      Thanks,
      Apparao.

      Edited by: Aaaaaparz1 on Oct 8, 2012 10:29 PM
        • 1. Re: not able to delete configurable sku in BCC
          Nitin Khare
          I think you would be getting more information in the logs which can give some more clue about the issue. You can also check in AVM_ASSET_LOCK table and see if there are no locks existing on that particular asset.
          • 2. Re: not able to delete configurable sku in BCC
            Aaaaaparz1
            Thanks for your reply. I checked the " AVM_ASSET_LOCK table". configurable sku is not there in this table. Any other information to Debug this.


            Thanks,
            Apparao.
            • 3. Re: not able to delete configurable sku in BCC
              Nitin Khare
              Set loggingDebug=true in /atg/deployment/DeploymentManager. Apart from usual loggingDebug, DeploymentManager component also includes some additional properties for including debugging information in server logs:

              loggingThreadDebug - for thread-level debugging
              loggingItemDebug - for debugging at repository items level
              loggingPropertyDebug - at repository item property level debugging
              loggingFileDebug - for file assets

              Setting these debug properties can result in large logs but particularly in this case you can just set loggingItemDebug to true and see if you get some clue for your issue. You may also set loggingDebug on the _production repository.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
              • 4. Re: not able to delete configurable sku in BCC
                Aaaaaparz1
                It is resolved .There are some unnecessary properties at product item.Once i removed those properties , i am able to delete configurable sku.

                Thanks Nitin.


                Edited by: Aaaaaparz1 on Oct 11, 2012 3:19 AM

                Edited by: Aaaaaparz1 on Oct 11, 2012 3:20 AM