3 Replies Latest reply: Nov 20, 2012 3:14 AM by Jiri.Machotka-Oracle RSS

    UCM error coming repeatedly in UCM logs

    Mak-Oracle
      hello,

      I am getting below error repeatedly in UCM logs, any idea why its coming:


      Event generated by user 'sysadmin' at host 'CIS'. sysadmin = user name
      Unable to determine user credentials for sysadmin. The content server
      has too many outstanding requests against the user storage system in order to
      handle this request in a reasonable amount of time. [ Details ]
      An error has occurred. The stack trace below shows more information.

      !csUserEventMessage,sysadmin,CIS!$!csUserTooManySimultaneousCredentialChecks,sysadmin
      intradoc.common.ServiceException: !csUserTooManySimultaneousCredentialChecks,sysadmin
      at intradoc.server.UserStorage.retrieveUserDatabaseProfileDataEx(UserStorage.java:156)
      at intradoc.server.UserStorageUtils.loadUserData(UserStorageUtils.java:88)
      at intradoc.server.ServiceSecurityImplementor.loadUserData(ServiceSecurityImplementor.java:538)
      at intradoc.server.ServiceSecurityImplementor.globalSecurityCheck(ServiceSecurityImplementor.java:222)
      at intradoc.upload.UploadSecurityImplementor.globalSecurityCheck(UploadSecurityImplementor.java:60)
      at intradoc.server.Service.globalSecurityCheck(Service.java:2672)
      at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:678)
      at intradoc.server.Service.doRequest(Service.java:1890)
      at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
      at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
      at intradoc.server.IdcServerThread.run(IdcServerThread.java:160)
      at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
      at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
      at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)



      Thanks,
      MAK
        • 1. Re: UCM error coming repeatedly in UCM logs
          ryan sullivan2
          Are you using RIDC or CIS for a custom integration to auth into the system? If so, you might want to check the logic to see if you are creating 'too many' connections.

          Also, if you're not using RIDC with the idc protocol, you might want to try that as that's a trusted connection and might not have the credential check overhead of your current method.

          -ryan
          • 2. Re: UCM error coming repeatedly in UCM logs
            882509
            Hi,

            We are using Oracle Web Center Content 11.1.1.5.0 version and in UCM log, getting following errors repeteadly.
            Could you please suggest, what is causing this issue?

            !csUserEventMessage,sysadmin,CIS!$ intradoc.common.ServiceException: !csUnableToDownload,(null)
            services/3     11.20 00:53:38.354     IdcServer-19576     *ScriptStack GET_FILE
            services/3     11.20 00:53:38.354     IdcServer-19576     3:computeDocID,dID=null
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.ServiceRequestImplementor.buildServiceException(ServiceRequestImplementor.java:2115)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.Service.buildServiceException(Service.java:2260)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.Service.createServiceExceptionEx(Service.java:2254)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.Service.createServiceException(Service.java:2249)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.FileService.computeDocID(FileService.java:421)
            services/3     11.20 00:53:38.354     IdcServer-19576     at sun.reflect.GeneratedMethodAccessor237.invoke(Unknown Source)
            services/3     11.20 00:53:38.354     IdcServer-19576     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            services/3     11.20 00:53:38.354     IdcServer-19576     at java.lang.reflect.Method.invoke(Method.java:597)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.common.ClassHelperUtils.executeMethodEx(ClassHelperUtils.java:310)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.common.ClassHelperUtils.executeMethod(ClassHelperUtils.java:295)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.Service.doCodeEx(Service.java:550)
            services/3     11.20 00:53:38.354     IdcServer-19576     at ziprenditions.ZipRenditionsHandler.callMethodRecursively(ZipRenditionsHandler.java:1635)
            services/3     11.20 00:53:38.354     IdcServer-19576     at ziprenditions.ZipRenditionsHandler.computeDocID(ZipRenditionsHandler.java:692)
            services/3     11.20 00:53:38.354     IdcServer-19576     at sun.reflect.GeneratedMethodAccessor236.invoke(Unknown Source)
            services/3     11.20 00:53:38.354     IdcServer-19576     at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
            services/3     11.20 00:53:38.354     IdcServer-19576     at java.lang.reflect.Method.invoke(Method.java:597)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.common.IdcMethodHolder.invokeMethod(IdcMethodHolder.java:86)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.common.ClassHelperUtils.executeMethodReportStatus(ClassHelperUtils.java:324)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.ServiceHandler.executeAction(ServiceHandler.java:79)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.Service.doCodeEx(Service.java:533)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.Service.doCode(Service.java:505)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.ServiceRequestImplementor.doAction(ServiceRequestImplementor.java:1643)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.Service.doAction(Service.java:477)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.ServiceRequestImplementor.doActions(ServiceRequestImplementor.java:1458)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.Service.doActions(Service.java:472)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.ServiceRequestImplementor.executeActions(ServiceRequestImplementor.java:1391)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.Service.executeActions(Service.java:458)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.ServiceRequestImplementor.doRequest(ServiceRequestImplementor.java:737)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.Service.doRequest(Service.java:1890)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.ServiceManager.processCommand(ServiceManager.java:435)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.IdcServerThread.processRequest(IdcServerThread.java:265)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.IdcServerThread.run(IdcServerThread.java:160)
            services/3     11.20 00:53:38.354     IdcServer-19576     at weblogic.work.SelfTuningWorkManagerImpl$WorkAdapterImpl.run(SelfTuningWorkManagerImpl.java:528)
            services/3     11.20 00:53:38.354     IdcServer-19576     at weblogic.work.ExecuteThread.execute(ExecuteThread.java:209)
            services/3     11.20 00:53:38.354     IdcServer-19576     at weblogic.work.ExecuteThread.run(ExecuteThread.java:178)
            services/3     11.20 00:53:38.354     IdcServer-19576     Caused by: intradoc.common.ServiceException: !csItemNoLongerInSystem1,null
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.utils.FileRevisionSelectionUtils.computeDocumentRevisionInfo(FileRevisionSelectionUtils.java:487)
            services/3     11.20 00:53:38.354     IdcServer-19576     at intradoc.server.FileService.computeDocID(FileService.java:416)
            services/3     11.20 00:53:38.354     IdcServer-19576     ... 31 more
            system/6     11.20 00:53:38.373     IdcServer-19576     DataStreamWrapper not completely filled out
            Appreciate for quick response.

            Regards
            Ram
            • 3. Re: UCM error coming repeatedly in UCM logs
              Jiri.Machotka-Oracle
              From these lines:

              !csUserEventMessage,sysadmin,CIS!$ intradoc.common.ServiceException: !csUnableToDownload,(null)
              services/3 11.20 00:53:38.354 IdcServer-19576 *ScriptStack GET_FILE
              services/3 11.20 00:53:38.354 IdcServer-19576 3:computeDocID,dID=null

              it looks like someone or something calls the GET_FILE (a service which downloads files from UCM) with dID=null

              Unless you find who or what is that, it is difficult to say more.