3 Replies Latest reply: Oct 15, 2012 3:01 PM by 741513 RSS

    Log-in issues with EPM components 11.1.1.3 through active directory ID's

    726229
      Log-in issues with EPM components 11.1.1.3 through active directory ID's

      We are having interim issues logging into EAS,Shared services,HFM and planning in EPM 11.1.1.3 using active directory ID's (MSAD in our case) for the past two months. The problem persists for few minutes and again without us doing anything, the error disappears.The error message that we get is "25:1005:Authentication failed for user.Enter valid credentials." when we login to Shared services and EAS. It says "Single sign on validation failed" through Planning and HFM".

      When we contacted Oracle,they said it was a problem with our active directory but our AD team clearly says that there is no problem in their side and other applications which use their authentication do not have any issues. Can anyone please guide us to resolve this issue. Any help would be truly appreciated.

      The error logs for shared services login :
      Error message (Oct 10, 2012 8:04:52 AM):
      External Authentication com.hyperion.css.CSSAuthenticationException: 25:1005:Authentication failed for user XXXXX. Enter valid credentials. Error Code: 2
      Error message (Oct 10, 2012 8:04:52 AM): XXXX: Username or password is not correct, or there is a problem with the Administration Server

      Other logs :

      12-10-04 08:59:26,880 WARN [Thread-4] Failed to create filter entry for attribute givenName[key=spi.provider.msad.user.fnAttribute,value=null] com.hyperion.css.spi.impl.msad.MSADProvider.constructUserFilterMap(Unknown Source)
      2012-10-04 08:59:26,880 WARN [Thread-4] Failed to create filter entry for attribute sn[key=spi.provider.msad.user.snAttribute,value=null] com.hyperion.css.spi.impl.msad.MSADProvider.constructUserFilterMap(Unknown Source)
      2012-10-04 08:59:26,880 WARN [Thread-4] Failed to create filter entry for attribute mail[key=spi.provider.msad.user.emailAttribute,value=null] com.hyperion.css.spi.impl.msad.MSADProvider.constructUserFilterMap(Unknown Source)
      2012-10-04 08:59:52,441 WARN [Thread-3] Ignoring NamingException. Error getting User for User Cache[Root Cause: [LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:
      'DC=XXXX,DC=ad,DC=XXXX,DC=com'
      ] ] com.hyperion.css.spi.impl.msad.MSADCacheUpdater.updateUserCache(Unknown Source)
      2012-10-04 09:00:17,550 WARN [Thread-3] Ignoring NamingException. Error getting User for User Cache[Root Cause: [LDAP: error code 32 - 0000208D: NameErr: DSID-031001CD, problem 2001 (NO_OBJECT), data 0, best match of:
      'DC=XXXXX,DC=ad,DC=XXXXX,DC=com'
      ] ] com.hyperion.css.spi.impl.msad.MSADCacheUpdater.updateUserCache(Unknown Source)

      ----------------------------------------------------------------------------------------------------------------------------------------------------------------------

      2012-10-04 09:31:59,736 WARN [main] Skipping provider XXXXX - Communication Error. com.hyperion.css.CSSAPIImpl.authenticateUser(Unknown Source)
      2012-10-04 09:31:59,736 ERROR [main] 25:1005:Authentication failed for user

      Edited by: user8813441 on Oct 10, 2012 6:08 AM