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I would recommand clicking on the "chat now" button, they should be able to verify this for you.
Thank you, but I did.
They referred to this forum ;)
Apologies for any difficulty you have been having.
I would start by reviewing the white paper on data movement. My guess is that you have not defined an APEX user with SQL Developer privileges (yes, I know the process could be more clear - it's getting there.)
You can find the white paper here - http://www.oracle.com/technetwork/database/database-cloud/public/data-movement-wp-1844121.pdf. Please make sure you follow all the steps properly, for both initialization and the actual connection.
Hope this helps.
- Rick Greenwald, Product Management, Database Cloud Service
I would also recommend reading Kris's blog post about connecting from SQL Developer to the Oracle Cloud: http://krisrice.blogspot.be/2012/10/sql-developer-and-cloudoraclecom.html
I had exactly the same problem. The solution for me was to create a user in the database and use that one in SQLDeveloper. My oracle.com account was not usable for the intended use for some reason.