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0 Replies Latest reply: Oct 19, 2012 6:21 AM by 969545 RSS

Broken Java after downgrade

969545 Newbie
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originally we had Java 6.xx installed, then I upgraded it to java 7, but that was incompatible with some software, so the software was removed using SCCM 2012 "msiexec.exe /q /x "jrexxxxx.msi"..ever since then, when we try to update java, it fails miserably!

specific errors: SCCM 2012 reports fatal install error 1603
using debug logging, I see these lines:

MSI (s) (A4:64) [08:38:04:809]: Note: 1: 2753 2: regutils.dll
Action start 8:38:04: UninstallJRE.
DEBUG: Error 2753: The File 'regutils.dll' is not marked for installation.
MSI (s) (A4:64) [08:38:04:809]: Product: Java(TM) 6 Update 35 -- Internal Error 2753. regutils.dll
MSI (s) (A4:64) [08:38:04:809]: Machine policy value 'DisableRollback' is 0
MSI (s) (A4:64) [08:38:04:809]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (A4:64) [08:38:04:809]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (A4:64) [08:38:04:809]: No System Restore sequence number for this installation.
MSI (s) (A4:64) [08:38:04:809]: Unlocking Server
Action ended 8:38:04: UninstallJRE. Return value 3.
Action ended 8:38:04: INSTALL. Return value 3.

(I was upgrading to java 6 Update 37)
any ideas on how to fix this?

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