0 Replies Latest reply: Oct 19, 2012 8:21 AM by 969545 RSS

    Broken Java after downgrade

    969545
      originally we had Java 6.xx installed, then I upgraded it to java 7, but that was incompatible with some software, so the software was removed using SCCM 2012 "msiexec.exe /q /x "jrexxxxx.msi"..ever since then, when we try to update java, it fails miserably!

      specific errors: SCCM 2012 reports fatal install error 1603
      using debug logging, I see these lines:

      MSI (s) (A4:64) [08:38:04:809]: Note: 1: 2753 2: regutils.dll
      Action start 8:38:04: UninstallJRE.
      DEBUG: Error 2753: The File 'regutils.dll' is not marked for installation.
      MSI (s) (A4:64) [08:38:04:809]: Product: Java(TM) 6 Update 35 -- Internal Error 2753. regutils.dll
      MSI (s) (A4:64) [08:38:04:809]: Machine policy value 'DisableRollback' is 0
      MSI (s) (A4:64) [08:38:04:809]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
      MSI (s) (A4:64) [08:38:04:809]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
      MSI (s) (A4:64) [08:38:04:809]: No System Restore sequence number for this installation.
      MSI (s) (A4:64) [08:38:04:809]: Unlocking Server
      Action ended 8:38:04: UninstallJRE. Return value 3.
      Action ended 8:38:04: INSTALL. Return value 3.

      (I was upgrading to java 6 Update 37)
      any ideas on how to fix this?