7 Replies Latest reply: Oct 24, 2012 8:12 AM by user9289038 RSS

    Error getting ProcessProvisioningOrderEBM in OSM 7.0.3 (Order To Cash)

      Hi all!!

      I'm trying to test the OOTB integration 'Order To Cash' using OSM 7.0.3. For my test, I'm using a provisioning system simulator (one of the cartridges provided by Oracle - VoIPServiceProvisioning). My orchestration plan invokes 'SyncCustomer', 'InitiateBilling', 'ProvisionOrder' and 'FulfillBilling' functions. Everything works well until the ProvisionOrder. COM invokes the SOM cartridge (CommunicationsProvisioningOrderFulfillmentPIP) and this invokes the simulator. I get a response from the simulator and the 'CommunicationsProvisioningOrderFulfillmentPIP' order is also completed but when the update has to be sent to COM I get the error 'Error getting ProcessProvisioningOrderEBM' in the xquery 'ProvisionOrderCompleteEventHandler'.

      Does anybody know what can be the problem? Any idea will be really appreciated.


      Best regards.