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can you provide some more detail on where you are performing this search?
If you search in SCRM for Sourcing Facility equals 'example company' get a search screen that says, more than 500 records in the result set but it does not give us an open to go the page 2 of the search results.
ah, I understand now. I thought you were saying no records were returned and you ONLY got a message saying '500 search results has been exceeded.'
Returning a maximum of 500 records is as designed and not configurable for performance reasons. Typically, we recommend adding criteria to limit your result set. If there is a valid business use case for displaying > 500 records, then I suggest submitting an enhancement request.
posted an SR.
The Solution Pack Ready Reports was recently released for 6.1.0.x. Its part of the latest extensibility pack. These reports allow you to configure the max results returned per report and exceed 500. Depending on your use case a ready report may provide the solution.