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6 Replies Latest reply: Nov 7, 2012 3:47 AM by 960240 RSS

EM12c: Oracle Solaris Sparc Agent unabailable

960240 Newbie
Currently Being Moderated
Hi everyone!

I have this problem. I deployed EM12C on a server (Solaris x86) and I managed to deploy the agent donwloading it with EM12c into a Solaris Sparc.
I was able to view metrics and manage the databases on Solaris Sparc server.

Our client refused to use the Solaris x86, and now we have installed EM12C over a Windows Server. We want to reach the old Solaris Sparc Agent but we are unabailable. I have network connectivity from the W2k to the Sparc and I reach the port. The agent is started but I cant discover it again.
$ emctl status agent
Oracle Enterprise Manager 12c Cloud Control 12.1.0.1.0
Copyright (c) 1996, 2012 Oracle Corporation.  All rights reserved.
---------------------------------------------------------------
Agent Version     : 12.1.0.1.0
OMS Version       : (unknown)
Protocol Version  : 12.1.0.1.0
Agent Home        : /oracle/agent12c/agent_inst
Agent Binaries    : /oracle/agent12c/core/12.1.0.1.0
Agent Process ID  : 21824
Parent Process ID : 21600
Agent URL         : https://10.4.24.12:3872/emd/main/
Repository URL    : https://server:4899/empbs/upload
Started at        : 2012-10-31 17:15:07
Started by user   : oracle
Last Reload       : (none)
Last successful upload                       : (none)
Last attempted upload                        : (none)
Total Megabytes of XML files uploaded so far : 0
Number of XML files pending upload           : 4,901
Size of XML files pending upload(MB)         : 2.35
Available disk space on upload filesystem    : 91.61%
Collection Status                            : [DISK_FULL]
Last attempted heartbeat to OMS              : 2012-11-02 09:13:23
Last successful heartbeat to OMS             : (none)

---------------------------------------------------------------
Agent is Running and Ready
EM12c Server hasn't got internet so I cant download the agent again an rediscover it. I've tried to download the Sparc agent and upload it into EM12c but when all of them I always get that the software is too big. And I always see the Agent Software as "Oracle Solaris Sparc Agent unabailable"!

Any idea?

Thanks
  • 1. Re: EM12c: Oracle Solaris Sparc Agent unabailable
    960240 Newbie
    Currently Being Moderated
    /oracle/agent12c/agent_inst/sysman/log/gcagent.log
    o.s.emSDK.agent.comm.TMCommException [OMS had an internal error "" processing agent heartbeat]
    2012-11-02 09:35:02,141 [12490:A9BADDFE:GC.Executor.11 (Job Receiver Startup Notification)] INFO - [stepId:0,seqNo:0] job receiver cannot be contacted:
    java.lang.Exception [unknown job receiver response status: <null>]
    2012-11-02 09:35:24,880 [12663:3F9A9BAC] WARN - Received response status INTERNAL_ERROR
    2012-11-02 09:35:24,882 [12663:3F9A9BAC] WARN - Ping communication error
    o.s.emSDK.agent.comm.TMCommException [OMS had an internal error "" processing agent heartbeat]
    2012-11-02 09:35:54,917 [195:EB9AE1AB] WARN - Received response status INTERNAL_ERROR
    2012-11-02 09:35:54,921 [195:EB9AE1AB] WARN - Ping communication error
    o.s.emSDK.agent.comm.TMCommException [OMS had an internal error "" processing agent heartbeat]
    2012-11-02 09:36:24,958 [195:EB9AE1AB] WARN - Received response status INTERNAL_ERROR
    2012-11-02 09:36:24,963 [195:EB9AE1AB] WARN - Ping communication error
    o.s.emSDK.agent.comm.TMCommException [OMS had an internal error "" processing agent heartbeat]
    2012-11-02 09:36:55,017 [12539:20D40630] WARN - Received response status INTERNAL_ERROR
    2012-11-02 09:36:55,020 [12539:20D40630] WARN - Ping communication error
    o.s.emSDK.agent.comm.TMCommException [OMS had an internal error "" processing agent heartbeat]
    2012-11-02 09:37:25,069 [188:B5BF5C12] WARN - Received response status INTERNAL_ERROR
    2012-11-02 09:37:25,072 [188:B5BF5C12] WARN - Ping communication error
    o.s.emSDK.agent.comm.TMCommException [OMS had an internal error "" processing agent heartbeat]
    2012-11-02 09:37:55,101 [12490:192260D1:GC.Executor.11 (Ping OMS)] WARN - Received response status INTERNAL_ERROR
    2012-11-02 09:37:55,104 [12490:192260D1] WARN - Ping communication error
    o.s.emSDK.agent.comm.TMCommException [OMS had an internal error "" processing agent heartbeat]
  • 2. Re: EM12c: Oracle Solaris Sparc Agent unabailable
    960240 Newbie
    Currently Being Moderated
    I must say now that I have to reach the agent from my EM by other network, 10.4.4.*, not the network that the status agent show. Can it be a issue?
  • 3. Re: EM12c: Oracle Solaris Sparc Agent unabailable
    MarkM Explorer
    Currently Being Moderated
    Hi,

    If you wish to configure an existing agent with a new OMS you need to follow the steps outlined here:
    http://docs.oracle.com/cd/E24628_01/install.121/e24089/appdx_repoint_agent.htm#BABICJCE

    Also, I notice that you are on 12.1.0.1.0. EM 12c Release 2 (12.1.0.2.0) would be a better starting point.

    Regards, Mark.
  • 4. Re: EM12c: Oracle Solaris Sparc Agent unabailable
    960240 Newbie
    Currently Being Moderated
    Thanks for answering.

    I have tried to do that


    $ /oracle/agent12c/core/12.1.0.1.0/sysman/install/agentDeploy.sh AGENT_BASE_DIR=/oracle/agent12c OMS_HOST=10.4.4.200 EM_UPLOAD_PORT=4890 AGENT_INSTANCE_HOME=/oracle/agent12c/12 -configOnly

    And I receive


    ERROR: Agent Configuration Failed SEVERE: Connection details provided as OMS_HOST and EM_UPLOAD_PORT is not active


    My port configuration taken from the installation is:

    Enterprise Manager Upload HTTP Port: 4890
    Enterprise Manager Upload HTTP SSL Port: 4899
    Enterprise Manager Central Console HTTP SSL Port: 7800
    Node Manager HTTP SSL PORT: 7402
    Managed Server HTTP Port: 7202
    Enterprise Manager Central Console HTTP Port: 7789
    Oracle Managment Agent Port: 3872

    How can I confirm it?

    I think I dont reach the upload port:

    $ telnet 10.4.4.200 4890
    Trying 10.4.4.200...
    telnet: Unable to connect to remote host: Connection refused

    Edited by: 957237 on Nov 2, 2012 3:21 AM

    Edited by: 957237 on Nov 2, 2012 3:22 AM
  • 5. Re: EM12c: Oracle Solaris Sparc Agent unabailable
    pschwart Explorer
    Currently Being Moderated
    - always use host names in EM, not IP addresses!
    - check AGENT_INSTANCE_HOME. The default is <AGENT_BASE_DIR>/agent_inst which is not what you specified
    - it looks like nothing is listening on port 4890. netstat -a|grep 4890 will confirm.
    - check your port assignments using emctl status oms -details
  • 6. Re: EM12c: Oracle Solaris Sparc Agent unabailable
    960240 Newbie
    Currently Being Moderated
    I got this message, the agent was stopped

    /oracle/agent12c/core/12.1.0.1.0/sysman/install/agentDeploy.sh AGENT_BASE_DIR=/oracle/agent12c OMS_HOST=OMSserver EM_UPLOAD_PORT=4890 AGENT_INSTANCE_HOME=/oracle/agent12c/agent_inst -configOnly


    ERROR: The instance directory /oracle/agent12c/agent_inst is not empty. If you want to configure the Management Agent in the same instance home, then stop the existing agent, manually delete the targets monitored by this management agent from the Cloud Control console, and then manually delete the agent instance home associated with this Management Agent. If you want to configure the agent in a different instance home, then enter a new instance home location by passing AGENT_INSTANCE_HOME argument.
    $
    $ pwd

    Do I delete sysman?

    /oracle/agent12c/agent_inst
    $ ls
    bin diag install sysman

    Those are my port list in this range:

    TCP 0.0.0.0:3389 OMSserver : 0 LISTENING
    TCP 0.0.0.0:3872 OMSserver : 0 LISTENING
    TCP 0.0.0.0:4889 OMSserver : 0 LISTENING
    TCP 0.0.0.0:6701 OMSserver : 0 LISTENING


    OMS details:

    C:\oracle\agent\core\12.1.0.2.0>emctl status oms -details
    Oracle Enterprise Manager Cloud Control 12c Release 2
    Copyright (c) 1996, 2012 Oracle Corporation. All rights reserved.
    Enter Enterprise Manager Root (SYSMAN) Password :
    Console Server Host : OMSserver
    HTTP Console Port : 7788
    HTTPS Console Port : 7799
    HTTP Upload Port : 4889
    HTTPS Upload Port : 1159
    EM Instance Home : C:\oracle\middleware\gc_inst\em\EMGC_OMS1
    OMS Log Directory Location : C:\oracle\middleware\gc_inst\em\EMGC_OMS1/sysman
    g
    OMS is not configured with SLB or virtual hostname
    Agent Upload is locked.
    OMS Console is locked.
    Active CA ID: 1
    Console URL: https://OMSservername :7799/em
    Upload URL: https://OMSservername :1159/empbs/upload

    WLS Domain Information
    Domain Name : GCDomain
    Admin Server Host: OMSserver

    Managed Server Information
    Managed Server Instance Name: EMGC_OMS1
    Managed Server Instance Host: OMSserver
    WebTier is Up
    Oracle Management Server is Down


    I think I'm unable to reach OMS port from the agent machine:

    $ telnet OMSserver 4890
    Trying OMSserver ...
    telnet: Unable to connect to remote host: Connection refused

    $ telnet OMSserver 4889
    Trying OMSserver ...
    Connected to OMSserver .
    Escape character is '^]'.


    C:\Users\Oracle>telnet agentserver 3872
    Connecting To agentserver ...Could not open connection to the host, on port 3872: C
    onnect failed


    Thanks

    Edited by: 957237 on Nov 7, 2012 3:46 AM

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