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Hi Dana and Laura
I think the reason why the newly created users are not able to access to existing SAC/non-SAC is because he doesn't have the read permission of this SAC/non-SAC. Since you want to reslove wfa, you also need to have edit permission to this SAC/non-SAC.
you could try the following steps:
1, check the current workflow, remember which group has read/write permission,
2, make sure the newly created user is added to those groups you've noticed in first step,which can grant this user read/write permission to the SAC/non-SAC.
Hope this can solve your problem.