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Try to refresh your groupss/Security list, It will help.
user1654709 wrote:If a user is a member of a group that has the interactive user role then they will be able to see the Administration menu.
I've provisioned All group with the Planner and Interactive user role, and GroupX with the Administrator role.
Interactive User - "Creates and maintains data forms, Smart View worksheets, business rules, task lists, Financial Reporting reports, and adapter processes. Manages the budget process. Can create Smart Slices in Smart View, use the Clear Cell Details function, and perform all Planner tasks. Interactive users are typically department heads and business unit managers."
Or are you saying the user is only part of the planner role and definitely does not have the interactive role applied, might be worth double checking the groups and provisioning applied.
Thanks both for answering!
John, you were absolutely right. During my tests, I included the interactive user role, and I wasn't aware of the fact that that role included the administration menu option.