7 Replies Latest reply on Dec 3, 2012 5:58 PM by Hussein Sawwan-Oracle

    Notification mailer is not able to send mails to Outside domain i.e gmail

    user283850
      Hi All,

      We are in 12.1.3 EBS application with 11.1.0.7 DB on Aix 64 bit platform:

      resently we configured notification mailer with out any issues

      But the issue is notifications are delivered to with in the domain itself but not to outside the domain i.e gmail and yahoo

      SMTP server host name is owa.craftsmanautomation.com the same we used to configure the Notification mailer

      Even we verified from os level using telnet utility as follows:

      $ telnet owa.craftsmanautomation.com 25
      Trying...
      Connected to 192.168.5.8.
      Escape character is '^]'.
      220 Capl-cas01.CRAFTSMAN.LOCAL Microsoft ESMTP MAIL Service ready at Thu, 12 Jul 2012 14:03:47 +0530
      EHLO CAPL-PROD
      250-Capl-cas01.CRAFTSMAN.LOCAL Hello [192.168.5.12]
      250-SIZE
      250-PIPELINING
      250-DSN
      250-ENHANCEDSTATUSCODES
      250-STARTTLS
      250-X-ANONYMOUSTLS
      250-AUTH NTLM
      250-X-EXPS GSSAPI NTLM
      250-8BITMIME
      250-BINARYMIME
      250-CHUNKING
      250-XEXCH50
      250-XRDST
      250 XSHADOW
      MAIL FROM: arish@craftsmanautomation.com
      250 2.1.0 Sender OK
      RCPT TO: arun_g@craftsmanautomation.com
      250 2.1.5 Recipient OK
      DATA
      354 Start mail input; end with <CRLF>.<CRLF>
      Subject: Test message

      Test message body
      .
      250 2.6.0 <cc1f885d-5983-4ef3-b9ab-5d28ca8f886d@CAPL-CAS01.CRAFTSMAN.LOCAL> [InternalId=85753] Queued mail for delivery
      quit
      221 2.0.0 Service closing transmission channel
      Connection closed.

      In the above command in place of FROM and TO mail-id's if we use any personal mail-id's getting error message as "Unable to Relay".Please suggest is there any changes we need to done at SMTP server Level or OS level or Application Level.

      Thanks in Advance
        • 1. Re: Notification mailer is not able to send mails to Outside domain i.e gmail
          Srini Chavali-Oracle
          You will need to have your AIX system admins troubleshoot this - this is not related to EBS - the OS mailer is not able to send messages to the internet.

          HTH
          Srini
          1 person found this helpful
          • 2. Re: Notification mailer is not able to send mails to Outside domain i.e gmail
            Hussein Sawwan-Oracle
            In the above command in place of FROM and TO mail-id's if we use any personal mail-id's getting error message as "Unable to Relay".Please suggest is there any changes we need to done at SMTP server Level or OS level or Application Level.
            You need to allow your SMTP server to send messages outside the domain. Please see this link, it should be helpful -- http://bit.ly/SPnPHy

            Thanks,
            Hussein
            • 3. Re: Notification mailer is not able to send mails to Outside domain i.e gmail
              user283850
              Hi Hussein,


              Thanks Alot for your reply.

              Currently we changed the SMTP Server(mail.craftsmanautomation.com).we used anoth SMTP server to configure Notification Mailer.Because previous one(owa.craftsmanautomation.com) is not able to send mail's to outside domains.

              But in this case we got the below error message while testing.Below error message we captured from the output file of the script Oracle Workflow ATG Support: R12 Java Mailer Setup Diagnostic Test.

              ERROR
              -----------------------
              [Nov 10, 2012 1:32:45 PM GMT+05:30]:1352534565017:-1:-1:capl-prod.craftsmanautomation.com:192.168.5.13:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:192.168.5.13:84096:1352529863628:11:ERROR:[SVC-GSM-WFMLRSVC-110812-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:Problem encountered when sending to {[[WFTEST <edp_faridabad@craftsmanautomation.com>]]} -> javax.mail.SendFailedException: Invalid Addresses;
              nested exception is:
              class javax.mail.SendFailedException: 554 5.7.1 <wfmailer@craftsmanautomation.com>: Sender address rejected: Access denied


              Thanks in Advance
              • 4. Re: Notification mailer is not able to send mails to Outside domain i.e gmail
                Srini Chavali-Oracle
                Pl confirm that you can successfully send an email to "edp_faridabad@craftsmanautomation.com" from the OS of your server using OS commands such as mail or mailx. This needs to successfully work before you can configure the workflow mailer in EBS

                HTH
                Srini
                • 5. Re: Notification mailer is not able to send mails to Outside domain i.e gmail
                  Hussein Sawwan-Oracle
                  925263 wrote:
                  Hi Hussein,


                  Thanks Alot for your reply.

                  Currently we changed the SMTP Server(mail.craftsmanautomation.com).we used anoth SMTP server to configure Notification Mailer.Because previous one(owa.craftsmanautomation.com) is not able to send mail's to outside domains.

                  But in this case we got the below error message while testing.Below error message we captured from the output file of the script Oracle Workflow ATG Support: R12 Java Mailer Setup Diagnostic Test.

                  ERROR
                  -----------------------
                  [Nov 10, 2012 1:32:45 PM GMT+05:30]:1352534565017:-1:-1:capl-prod.craftsmanautomation.com:192.168.5.13:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:192.168.5.13:84096:1352529863628:11:ERROR:[SVC-GSM-WFMLRSVC-110812-10006 : oracle.apps.fnd.wf.mailer.SMTPOutboundProcessor.send(Message)]:Problem encountered when sending to {[[WFTEST <edp_faridabad@craftsmanautomation.com>]]} -> javax.mail.SendFailedException: Invalid Addresses;
                  nested exception is:
                  class javax.mail.SendFailedException: 554 5.7.1 <wfmailer@craftsmanautomation.com>: Sender address rejected: Access denied
                  Please see these docs.

                  Email Not Received javax.mail.SendFailedException: Invalid Addresses [ID 876835.1]
                  Workflow Notification Mailer Unable to Send E-Mail Notifications [ID 374804.1]
                  Unable to Email Proposal Documents to an 'External Address' [ID 1126223.1]
                  How to address Email Center: Outbox Processor Error: Invalid Addresses [ID 1399427.1]

                  Thanks,
                  Hussein
                  1 person found this helpful
                  • 6. Re: Notification mailer is not able to send mails to Outside domain i.e gmail
                    user283850
                    Hi Hussein,

                    We added below 2 parameters to those files and restarted the Server and after that we can able to send mail's to Outside domain's like gmail....


                    Thanks a lot for your valuable Information

                    nsorder=local,bind4

                    /etc/environment




                    /etc/netsec.conf


                    host=3Dlocal,bind
                    • 7. Re: Notification mailer is not able to send mails to Outside domain i.e gmail
                      Hussein Sawwan-Oracle
                      925263 wrote:
                      Hi Hussein,

                      We added below 2 parameters to those files and restarted the Server and after that we can able to send mail's to Outside domain's like gmail....


                      Thanks a lot for your valuable Information

                      nsorder=local,bind4

                      /etc/environment




                      /etc/netsec.conf


                      host=3Dlocal,bind
                      Thanks for the update and for sharing the solution.

                      Hussein