In payables the new button in invoice workbench showing disabled.
I am using 12.1.1 version.
Could anyone plz help me how can i enable this new button.
I am trying to create the invoice through invoice workbench not from quick invoice window.
this could be due to multiple reasons....
Reason 1 = You are having inquiry access alone and not allowed to create Invoices
Inquiry Navigation = Payables Responsibility > Invoices > Inquiry > Invoices
Entry Navigation = Payables Responsibility > Invoices > Entry > Invoices
Reason 2 = Inspite of following an ENTRY navigation you still see the NEW Button disabled, it means
payables system does not allow creation of Individual invoices, you should create it only in batch mode.
Check the value of profile option "AP: Use Invoice Batch Controls" ..If the value is YES, it is intentional that NEW button is disabled...
Reason 3 = You are using Entry Navigation, your responsibility is not enabled for Invoice Batches
The invoice create function might have been excluded from the responsibility....