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Glen is referring to Service management, a built in feature of Enterprise Manager. You'll find it under main targets drop down -- Services.
It is a way of pulling several systems together, add synthetic service test to the service and track metrics. System metrics can be promoted and all synthetic test metrics can be used to define Service level agreements, get alerts and create incidents against your defined service.
Documentation can be found here: http://docs.oracle.com/cd/E24628_01/doc.121/e24473/apm.htm#BABDIDFC
Some viewlets can be found here: http://www.oracle.com/technetwork/oem/em12c-screenwatches-512013.html
specific services viewlet: https://apex.oracle.com/pls/apex/f?p=44785:24:10147266048655::NO:24:P24_CONTENT_ID,P24_PREV_PAGE:6419,2
Hope this helps, if you have any further questions on this topic let us know.