We attempted to void and cancel a check and Oracle allowed the void, but did not allow the invoice to be cancelled. Further investigation revealed that the associated PO had been finally closed. We were unable to enter a credit in the distribution because it wouldn't allow the invoice amount to be changes so that it would go on hold. Since the PO can't be reopened after being finally closed, how should this invoice be handled?
The user finally got back to me on the proposed solution, but it doesn't completely solve her problem.
The transaction is in limbo because we've voided the check now but it won't let us create the accounting to complete the void.
Because of this – it's in limbo and continues to be "swept" each month into the next accounting period. We need to find a way to complete this void transaction so it won't keep showing up as a reconciliation item.