Hi to All,
We have couple of users who access two separate R12 Oracle instances (A and B). Instance B was cloned from A. The users are able to access instance A and launch core forms without any issue. Now for instance B, users are able to log into instance but not able to launch any core forms.
On the machines the following Java is installed: 1.6.30. Browser being used in IE 7.
Set Java Debug console. When launching form for A the console opens and can see the forms open. But for instance B console does not open nor the forms launch.
Looking to isolate where the issue is and how to resolve further.
I do have a couple of questions back for you.
You mention a couple of users... is this implying that the rest of the users is able to use the application without any issue? Meaning, is this issue related to a certain number of users?
You mentioned core forms, are some parts working and some not? If so... which are the ones that do not work?
Thanks for responding to my query.
You mention a couple of users... is this implying that the rest of the users is able to use the application without any issue?
Yes, other users are not having any issue with the forms. We have a user base of 10,000 and only 5 users who are having this issue.
You mentioned core forms, are some parts working and some not?
No core forms will not launch for any responsibility that has form menu.
We have had this issue here before with a couple desktops. First you can try deleting the cached jar file and if that does not work re-installing java on the client machine has fixed it for us.