4 Replies Latest reply: Nov 20, 2012 12:20 PM by JohnGoodwin RSS

    Hyperion Essbase Services 11.1.1 - hypservice_1 keep on crashing

    960068
      Hi,
      Hyperion Essbase Services 11.1.1 service keep on crashing within a minute after started. Couldn't open Administration Services Console.

      SharedServices_Security_Client.log
      2012-11-20 12:32:15,343 INFO [main] CSS is initialized as client. The default logger properties will be loaded com.hyperion.css.CSSSystem.<init>(Unknown Source)
      2012-11-20 12:32:15,593 INFO [main] CSS Log file will be generated at C:\Hyperion\logs\essbase\SharedServices_Security_Client.log com.hyperion.css.CSSSystem.<init>(Unknown Source)
      2012-11-20 12:32:15,593 INFO [main] Configure CSS with registry com.hyperion.css.CSSSystem.initCSSSystem(Unknown Source)
      2012-11-20 12:32:15,593 INFO [main] Initializing CSS from Registry. com.hyperion.css.common.configuration.CSSConfigurationManager.getConfiguration(Unknown Source)
      2012-11-20 12:32:16,031 INFO [main] Trying to get Registry Instance com.hyperion.css.registry.RegistryManager.<init>(Unknown Source)
      2012-11-20 12:32:21,343 INFO [main] Got Registry Instance com.hyperion.css.registry.RegistryManager.<init>(Unknown Source)
      2012-11-20 12:32:25,203 INFO [main] Got hub location from Registry:http://deepu:28080 com.hyperion.css.registry.RegistryManager.getHubLocationFromRegistry(Unknown Source)
      2012-11-20 12:32:25,843 INFO [main] Got native directory location from Registry:deepu:28089 com.hyperion.css.registry.RegistryManager.getNativeProviderLocationFromRegistry(Unknown Source)
      2012-11-20 12:32:25,843 INFO [main] URL constructed out of values in Registry database:ldap://deepu:28089/dc=css,dc=hyperion,dc=com com.hyperion.css.common.configuration.CSSConfigurationImplXML.initConfiguration(Unknown Source)

      ESSBASE.LOG
      [Tue Nov 20 12:32:11 2012]Local/ESSBASE0///Info(1051283)
      Retrieving License Information Please Wait...

      [Tue Nov 20 12:32:11 2012]Local/ESSBASE0///Info(1051286)
      License information retrieved.

      [Tue Nov 20 12:32:35 2012]Local/ESSBASE0///Info(1051199)
      Single Sign-On Initialization Succeeded !

      [Tue Nov 20 12:32:35 2012]Local/ESSBASE0///Info(1051232)

      Using English_UnitedStates.Latin1@Binary as the Essbase Locale

      I'm on Windows 2003 server
      Hyp version - 11.1.1.3
      MSSQL - 2005

      Regards
        • 1. Re: Hyperion Essbase Services 11.1.1 - hypservice_1 keep on crashing
          JohnGoodwin
          Does essbase actually start, do you see the following in the log

          Essbase Server - started


          Is there anything in the log after that because it stops, is it EAS that is causing it to stop, can you access by using Maxl

          Cheers

          John
          http://john-goodwin.blogspot.com/
          • 2. Re: Hyperion Essbase Services 11.1.1 - hypservice_1 keep on crashing
            960068
            Essbase was working fine till 18th
            I saw these msg's till 18th
            Essbase Server - started

            There is noting more this in the log, this is the complete log at that time

            [Tue Nov 20 14:17:56 2012]Local/ESSBASE0///Info(1051283)
            Retrieving License Information Please Wait...

            [Tue Nov 20 14:17:56 2012]Local/ESSBASE0///Info(1051286)
            License information retrieved.

            [Tue Nov 20 14:18:36 2012]Local/ESSBASE0///Info(1051199)
            Single Sign-On Initialization Succeeded !

            [Tue Nov 20 14:18:36 2012]Local/ESSBASE0///Info(1051232)

            Using English_UnitedStates.Latin1@Binary as the Essbase Locale

            It is EAS that is stopping, I can't access it through MAXL

            maxl error:-

            MAXL> login admin xxxxx on localhost;

            ERROR - 103 - Unexpected Essbase error 1042013.
            ERROR - 1042013 - Network error [10054]: Cannot Receive Data.

            MAXL>

            Service stop itself within 1minute after started

            Am I referring to appropriate log?

            Regards

            Edited by: 957065 on Nov 20, 2012 9:06 AM
            • 3. Re: Hyperion Essbase Services 11.1.1 - hypservice_1 keep on crashing
              960068
              I was removed C:\Hyperion\products\Essbase\EssbaseServer\binESSBASE.SEC file in process of fixing this isssue, when I copied it back services stays constantly after a service restart.

              [Tue Nov 20 23:28:12 2012]Local/ESSBASE0///Info(1051283)
              Retrieving License Information Please Wait...

              [Tue Nov 20 23:28:12 2012]Local/ESSBASE0///Info(1051286)
              License information retrieved.

              [Tue Nov 20 23:28:28 2012]Local/ESSBASE0///Info(1051199)
              Single Sign-On Initialization Succeeded !

              [Tue Nov 20 23:28:28 2012]Local/ESSBASE0///Info(1051232)

              Using English_UnitedStates.Latin1@Binary as the Essbase Locale


              [Tue Nov 20 23:29:22 2012]Local/ESSBASE0///Info(1051134)
              External Authentication Module: [Single Sign-On] enabled

              [Tue Nov 20 23:29:22 2012]Local/ESSBASE0///Info(1051051)
              Essbase Server - started

              Thanks for the help John.
              I'm still wondering what caused the issue...
              Regards
              Kumar
              • 4. Re: Hyperion Essbase Services 11.1.1 - hypservice_1 keep on crashing
                JohnGoodwin
                If you removed the .sec file then essbase will not start, also sometimes the .sec can get corrupt so a backup should be used.

                Cheers

                John
                http://john-goodwin.blogspot.com/