I have a web based application that opens PDFs in an Interet Explorer 7 browser window. Users are experiencing IE crashes when attempting to open some files. The same file will not crash every time so difficult to reproduce. I captured a crash dump using MS utility Debug Diagnostic Tool and Microsoft provided the below analysis. MS has requested a case be opened with Oracle since they do not have the proper symbols to debug any further. Oracle directed me to ww.java.com where no phone support is available so I am seeing if this forum can assist.
Windows 2003 Enterprise Edition (32 bit)
Internet Explorer v7
I see an access violation in jvm.dll from the memory dump file
Well, to start, you are aware that Win2003 and IE7 are very old and generally speaking probably no longer supported by Microsoft (unless you have extended support)? I bring this up not because I care that you are using software that is 10 years old, but because it is important to realize that at some point old software and new software simply won't play well together.
I would suggest you do the following:
1. Close ALL open browser and uninstall ALL installed JRE versions
2. If you are using Adobe Acrobat Reader to open your pdf files, uninstall it.
3. Ensure that you have installed all of the latest Windows (Microsoft) updates which are available. This can be determined by going to the Microsoft Update page. Here is the URL:
Before attempting to install the JRE, close ALL open browser.
7. Now retest.
If the problem continues to reproduce, I would recommend you do some basic troubleshooting and ask youself some obvious questions. For example:
<blockquote><li>Does the problem reproduce on any other machine? If not, what is the difference between the machines?
<li>Did this ever reproduce before? If so, what has changed?
<li>Does this reproduce with any other application that accesses the pdf viewer? If not, what is unique about the way in which your app uses it?
<li>And so on....</blockquote>