I'm writing a procedure named Escalated Calls. The call may come in to different job titles. The procedure seems to be designed to have all actors follow the procedure sequentially e.g. actor 1 then actor 2, then actor 3.
Is there a way to write a procedure so that more than one actor can follow a process concurrently? I would think of this as multiple swim lanes on the flow diagram. If escalated call is taken by job title 1, then this is the flow, if escalated call is taken by job title 2 then this is the flow, if escalated call is taken by job title 3...
You can use multiple actors in the actor bars when they perform similar tasks. When the tasks differ, then use a directive to point them to different tasks.
I saw that you logged an SR on this and provided some suggestions there too.