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2 Replies Latest reply: Jan 15, 2013 9:50 AM by LukeStudley RSS

InterviewSession saveData exception

976549 Newbie
Currently Being Moderated

I'm trying to perform saveData operation on InterviewSession as part of OnInvestigationEndedEventHandler.

I get below error.

832896 [http-8080-2] ERROR - Could not save session data to siebel Could not save session data to siebel

Caused by: (500)Internal Server Error
... 29 more
Caused by: (500)Internal Server Error
at org.apache.axis.transport.http.HTTPSender.readFromSocket(
at org.apache.axis.transport.http.HTTPSender.invoke(
at org.apache.axis.strategies.InvocationStrategy.visit(

I'm not sure what is the exact reason behind. In order to save the data I'm passing BasicSecurityToken(ensured that its not NULL) and String parameter "SAVED_SESSION_130301 - Choice Plan Proposal - ada 11/27/12 1:53:42 PM".

The method I'm trying to invoke for saveData is "event.getSessionContext().getInterviewSession().saveData(event.getSessionContext().getSecurityToken(), caseID)"
  • 1. Re: InterviewSession saveData exception
    Rajan.Panchal Newbie
    Currently Being Moderated
    Please provide following info:
    1.what server you are using?
    2. Please ensure you are using correct username/password in file. Also ensure the user has privileges similar to that of sadmin.
    3. Ensure the user is created in Adminstration->User view.
    4. check workflow instance monitor in siebel for any errors reported.

    The above points may not solve your problems but I too got these error due to incorrectness in above said configurations.
  • 2. Re: InterviewSession saveData exception
    LukeStudley Newbie
    Currently Being Moderated
    It looks like the 500 error is coming from the remote server that the data is being sent to - check the logs at that end ... which probably didn't take you 2 months to figure out :-)


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