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1 Reply Latest reply: Dec 12, 2012 8:42 PM by HrishikeshJ RSS

Clicking 'Logout' in iStore navigates to Site Selection page

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We are implementing iStore R12 (12.1.3)

We are facing a weird issue. When Logout is clicked from anywhere in iStore, navigation goes to Site Selection page.
Clicking 'Logout' in Site Selection page, keeps in the same page.

We observed that in Menu page (ibeCCtdMenu.jsp), on Logout 'ibeCAcpSSOLogout.jsp' gets called.
ibeCAcpSSOLogout.jsp calls SSOManager.getLogoutUrl() function.

We also checked the iStore debug log. But could not get much clue. Please find below the relevant portion from the log:
11:49:15:140 [RequestCtx.RequestCtx] ServletSessionManager.startRequest succeeded
11:49:15:141 [RequestCtx.logRequest] PERF: REQUEST START
11:49:15:141 [RequestCtx.logRequest]
11:49:15:144 [StoreProfile.get(String)] START
11:49:15:145 [IBEUtil.getProfile] IBE_SECURE_URL=null
11:49:15:146 [IBEUtil.getStoreProfile] IBE_SECURE_URL=null
11:49:15:146 [IBEUtil.getProfile] IBE_SECURE_URL=null
11:49:15:147 [IBEUtil.getSiteProfile] IBE_SECURE_URL=null
11:49:15:148 [IBEUtil.getStoreSiteProfile] IBE_SECURE_URL=null
11:49:15:148 [Bug7603998:RequestCtx.getAbsoluteSecureURL] ukalaiah code starts
11:49:15:150 [IBEUtil.getProfile] APPS_SERVLET_AGENT=
11:49:15:152 [IBEUtil.getProfile] APPS_FRAMEWORK_AGENT=
11:49:15:152 [Bug7603998:RequestCtx.getAbsoluteSecureURL] servAgent ::
11:49:15:153 [Bug7603998:RequestCtx.getAbsoluteSecureURL] fwkAgent ::
11:49:15:153 [Bug7603998:RequestCtx.getAbsoluteSecureURL] protocol ::http
11:49:15:154 [Bug7603998:RequestCtx.getAbsoluteSecureURL] IBE_SECURE_URL:prefix ::null
11:49:15:155 [RequestCtx.getAbsoluteSecureURL]
11:49:15:157 [ibeCAcpSSOLogout.jsp] Include jtferlp.jsp page and redirect to

Please note that we are getting this issue in only 1 instance. In other instance, Logout is working fine. We checked log in other instance. But it is similar to above log.

Any prompt help/suggestion in this regard is highly appreciated.


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