1 Reply Latest reply: Dec 12, 2012 10:42 PM by HrishikeshJ RSS

    Clicking 'Logout' in iStore navigates to Site Selection page

    944726
      Hi,

      We are implementing iStore R12 (12.1.3)

      We are facing a weird issue. When Logout is clicked from anywhere in iStore, navigation goes to Site Selection page.
      Clicking 'Logout' in Site Selection page, keeps in the same page.

      We observed that in Menu page (ibeCCtdMenu.jsp), on Logout 'ibeCAcpSSOLogout.jsp' gets called.
      ibeCAcpSSOLogout.jsp calls SSOManager.getLogoutUrl() function.

      We also checked the iStore debug log. But could not get much clue. Please find below the relevant portion from the log:
      -------------------------------------------
      11:49:15:140 [RequestCtx.RequestCtx] ServletSessionManager.startRequest succeeded
      11:49:15:141 [RequestCtx.logRequest] PERF: REQUEST START
      11:49:15:141 [RequestCtx.logRequest]
      Request= http://irebsuatas.corp.irco.com/OA_HTML/ibeCAcpSSOLogout.jsp?sitex=10042:51481:US
      11:49:15:144 [StoreProfile.get(String)] START
      11:49:15:145 [IBEUtil.getProfile] IBE_SECURE_URL=null
      11:49:15:146 [IBEUtil.getStoreProfile] IBE_SECURE_URL=null
      11:49:15:146 [IBEUtil.getProfile] IBE_SECURE_URL=null
      11:49:15:147 [IBEUtil.getSiteProfile] IBE_SECURE_URL=null
      11:49:15:148 [IBEUtil.getStoreSiteProfile] IBE_SECURE_URL=null
      11:49:15:148 [Bug7603998:RequestCtx.getAbsoluteSecureURL] ukalaiah code starts
      11:49:15:150 [IBEUtil.getProfile] APPS_SERVLET_AGENT=http://irebsuatas.corp.irco.com:80/OA_HTML
      11:49:15:152 [IBEUtil.getProfile] APPS_FRAMEWORK_AGENT=http://irebsuatas.corp.irco.com:80
      11:49:15:152 [Bug7603998:RequestCtx.getAbsoluteSecureURL] servAgent ::http://irebsuatas.corp.irco.com:80/OA_HTML
      11:49:15:153 [Bug7603998:RequestCtx.getAbsoluteSecureURL] fwkAgent ::http://irebsuatas.corp.irco.com:80
      11:49:15:153 [Bug7603998:RequestCtx.getAbsoluteSecureURL] protocol ::http
      11:49:15:154 [Bug7603998:RequestCtx.getAbsoluteSecureURL] IBE_SECURE_URL:prefix ::null
      11:49:15:155 [RequestCtx.getAbsoluteSecureURL] http://irebsuatas.corp.irco.com:80/OA_HTML/ibeCAcpSSOLogoutR.jsp
      11:49:15:157 [ibeCAcpSSOLogout.jsp] Include jtferlp.jsp page and redirect to http://irebsuatas.corp.irco.com:80/OA_HTML/AppsLogout?returnUrl=http%3A%2F%2Firebsuatas.corp.irco.com%3A80%2FOA_HTML%2FibeCAcpSSOLogoutR.jsp%3Frespid%3D51481%26language%3DUS%26currency%3DEUR%26minisite%3D10042
      -------------------------------------------

      Please note that we are getting this issue in only 1 instance. In other instance, Logout is working fine. We checked log in other instance. But it is similar to above log.

      Any prompt help/suggestion in this regard is highly appreciated.
      Thanks