Under System > Status > Collectors Status
Status shows OK but Last Update Time is not updated. The last update time is frozen.
Anyone has a similar experience? Would someone help, please?
that seems odd indeed. would not know the cause or any sensibl explaination unless I have system details, Can you pls file an SR for this issue and upload the helpdesk file to the SR?
a helpdesk file is created under system >>maintenance>>helpdesk report
It will create a zip file that we can read in support, see the events the system is capturing, analyze your configuration. That will allow us for very quick follow up. if you want me to track it internally at Oracle pls send me the SR# in a direct mail: firstname.lastname@example.org -- I'm the responsible product manager for RUEI so happy to follow up on this.