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Are the Database server and applications server in different time zones?
When the database server and web application server are in different time zones, the HBRCacheEvents will be deleted the moment entries (new change events) are written to it. Planning also has a HBR engine that keeps polling HBRCacheEvents table for new events and delete old events to update the cache on the fly.
A Planning Web service restart will force the cache to be refreshed and thus the changes to be visible after this restart.
To solve this, you will need to either move one of the servers to be in same timezone as the other, or to anticipate the changes by scheduling restarts more frequently.
Refer: Planning Web Services Requires Restart to Show Changes to Business Rules or New Business Rules (Doc ID 1228673.1)
Both servers (application and database) are in the same timezone, and even if they were in diferent TZ, the new rule should had appeared because has passed three days it was created.
Those HBR rules was migrated from version 9.3.3 to 22.214.171.124 version and i'm not sure if there is something wrong with it because the migration was sucessful.
I'd like to know if there is some configuration file that I could look into for some propertie value.