6 Replies Latest reply on Jan 3, 2013 11:56 AM by Aneesh N

    Enrollment - Coverage Start Date issue

    shivam.khanna
      Hi All,

      I am facing an issue in Selfservice, where an employee can login to SSHR to insert a life event, process it and make Enrollments.

      There is one Life Event - Gain Dependent - Child, when an employee adds a dependent - Child he needs to insert the life event and on Processing it he can makes the enrollments and then save them.
      On doing so the Coverage Start Date for the Benefits is coming up as Today's date (assuming if the employee makes enrollments Today).

      But keeping the same setup if we Process the Life Event and make Enrollments from Oracle Forms the Coverage Start Date is coming up as 1st of the current Month, which is the actual date that should be coming up as per the Fast Formula logic.

      Due to the wrong Coverage Start Date, Rate Start is also getting wrongly popualted and hence employees are losing the Dollars...

      Is there any way by which this can be fixed or this is an issue with Selfservice that the what the Logic FF has cannot be used in selfservice.

      Anyone having any idea on this, please reply ASAP as this is the Show Stopper issue.


      Thanks
      Shivam.
        • 1. Re: Enrollment - Coverage Start Date issue
          Aneesh N
          Hi Shivam,

          In both the PUI and in Self service, coverage start date should be populated in the same way.

          Please clarify on the below things.
          1. As of which date did you enroll in Self service and in PUI. Is both done in same date?
          2. In forms you have mentioned that the LE is processed, which LE did you process Gain Dep. or Open[Or the other LE which has enrollment opportunity]?

          Regards,
          Aneesh N
          • 2. Re: Enrollment - Coverage Start Date issue
            shivam.khanna
            Hi Aneesh,

            Please find the answers to your questions below:

            1. Yes. Enrollment is done of the same date both in PUI and in Self Service and i always use today's date.
            2. "Gain Dependent - Child" LE was processed.

            Thanks and Regards
            Shivam.
            • 3. Re: Enrollment - Coverage Start Date issue
              shivam.khanna
              Hi Aneesh,

              There is one more thing i would like to point out is that, the employee was currently enrolled in Self + Spouse. Using this LE: "Gain Dependent - Child" we enrolled the employee in Self + Family and on doing so as per Fast Formula logic the coverage start date should be 1st of the month in which elections are made, but in Self Service sysdate comes as the coverage start date.

              Let me know if u need any more info.

              Thanks
              Shivam.
              • 4. Re: Enrollment - Coverage Start Date issue
                Aneesh N
                Hi Shivam,

                You have mentioned previously that Ct. is triggering the Gain Dep. LE by adding a new dependent child. This means that the person already had a life event in started status which enabled the Family Member page and allowed the user to add a dependent.

                If so, then there might be a Collapsing Logic defined between the Current LE[Say New Hire or Open] and the Gain Dependent. [I have seen this setup with most of the Ct.'s].
                So, there is a good chance that instead of the Gain Dependent, the Current LE will be reprocessed and hence is taking the setup of Current LE instead of GD.
                You can confirm the LE processed in the Current Benefits page.

                Regards,
                Aneesh N
                • 5. Re: Enrollment - Coverage Start Date issue
                  shivam.khanna
                  Hi Aneesh,

                  In our case, the employee adds a dependent from self service which triggers the enrollment Online. The life event which is being run and is being processed in the GD event and not another one.


                  Regards
                  Shivam
                  • 6. Re: Enrollment - Coverage Start Date issue
                    Aneesh N
                    Hi Shivam,

                    Note: Add Family Members page will be displayed only if you have a LE in started state or there is some LE to process...! or you have unrestricted setup in your system.

                    Try this in your test instance.
                    1. Clear all the LE's for a person
                    2. Add Gain Dependent Manually via PUI
                    3. Enroll through Self Service. Check for the coverage date. This should be same as that the one processed via PUI.

                    Regards,
                    Aneesh N