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For your first query i.e. you are able to see just your account info, can you please confirm are you able to see “Manage Roles” link on "Identity Console page". Please note that there is an expandable button in bottom left corner of the “Identity Console” page, upon expanding the button you should be able to see “Manage Roles” link in left hand side of the web page.
For your secound query, I would recommend you to please try resetting your SFTP Password. For details please refer "Setting up Secure FTP Account" section at http://docs.oracle.com/cloud/CSDBU/develop.htm#BABIDECC
Just for your reference you may refer “Using SQL Developer for Data Loading” section at http://docs.oracle.com/cloud/CSDBU/develop.htm#CSDBU179 that will help you to guide you in details for Data loading using SQL Developer tool.