This content has been marked as final. Show 4 replies
To convert files to PDF format, AutoVue uses a built-in proprietary PDF print driver called the AutoVue Document Converter. The above error may occur if this print driver is not properly installed. To install the AutoVue Document Converter print driver, execute the InstallPdfPrintDriver.exe program from your AutoVue installation directory. Before proceeding with the install make sure the "Print Spooler" service is started.
Here are the necessary steps in order to enable the "Print Spooler":
1. Go to Start > Settings > Control Panel > Administrative Tools.
2. Select Services.
3. Select the "Print Spooler" service and make sure to start it.
4. Try to install the AutoVue Document Converter print driver.
Thanks you very much for the guidance.
I've installed the driver by running InstallPdfPrintDriver.exe. But still the same error come. Please help.
Thanks and Regards,
Edited by: 975064 on Jan 9, 2013 3:49 AM
I think it might be easier to work on this issue from a service request, can you please create a new service request explaining this issue and once it is created we should do a web session so I can see the issue in your environment.
Already I've created a SR with id 3-6643417431.