Can anyone provide me some details on CRM implementation on Siebel for O&G downstream in areas such as retail and commercial. We are trying to sway a client on SAP CRM to move to any flavor of Oracle CRM and not limited to Siebel. The client is a wholesale distribution arm of its parent company in Malaysia largest O&G company which is listed at #164 under Global 500 (2012). With this penetration we are looking at the bigger piece of the pie which is the parent company.
The client is looking for:-
1) 2 reference site/customer which they want to validate and visit the client
2) implementation within last 3 years
3) sales (including self service) and contact center application. possibility of exploring loyalty solution as well
I have so far scoured Oracle site and Google and only able to come up with 2 names; British Petroleum and Seneca Companies which have applied CRM for downstream. However, little information has been obtained about these 2 clients so far.