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0 Replies Latest reply: Jan 11, 2013 8:03 AM by user10691017 RSS

Siebel Live Chat

user10691017 Newbie
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Hi,

We are using Siebel Sales application (Version 8.1.1.7) and would like to implement Siebel Live Chat between users ( just IM chat between Agents). I have gone through the "Chat.pdf" but it says CCA or COD is required to set up Siebel Live chat. However, we are looking for light solution which does not require any additional infrastructure & license.

I have gone through the "Thread: Chat options with PRM" post in this forum in which it's clearly mentioned that *"Its very easy to embed IM chat like windows live messenger within Siebel CRM, but this provides only agent-agent chat without the routing COD/CCA provides..."*

Could you please offer any suggestions how to integrate windows live messenger or some other third party messenger like Yahoo or microsoft lync with Siebel application so as to help each other.

Thanks and Regards,
Bala

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