1 2 Previous Next 16 Replies Latest reply on Jan 16, 2013 9:39 PM by 940688

    SmartView 11.1.2.2.300-issues

    940688
      We are using SmartView 11.1.2.2.300(along with essbase version 11.1.2.1 in the background), and we are facing several issues for which Oracle hasn't been able to provide a resolution so far. So, I thought of checking with other users' experience here:
      Whenever we try to zoom in to bottom level or all levels, we get the following error:
      "The request timed out. Please contact your administrator to increase the netdelay and netretrycount settings".

      Here is what we have tried(in vain) so far:
      1.In httpd.conf file:

      Timeout 6000
      KeepAliveTimeout 150

      2. In essbase.properties file Change this:
      olap.server.netSocketTimeOut=2000

      For version 11.1.2.x, the default location is "\Oracle\Middleware\user_projects\epmsystem1\httpConfig\ohs\config\OHS\ohs_component"

      3. HYSLWeblogic.conf/mod_wl_ohs.conf (see above for version/locations):
      Append the following to the APS configuration setting:
      <LocationMatch^ /aps>
      SetHandler weblogic-handler
      WeblogicCluster servername:13080
      Idempotent OFF
      WLSocketTimeoutSecs 6000
      </LocationMatch>

      4.In essbase.properties file, please make the following changes.
      olap.server.netSocketTimeOut=2000

      5. I would suggest you to increase the value of the below DWORD to 600000 (in milliseconds) and reboot the client machine.

      a. KeepAliveTimeout
      b. ServerInfoTimeout

      6. Please try increasing the Netdelay to 2000 and Netretrycount to 2500 on both Essbase and APS server and restart the services respectively and verify the status of the issue.

      We still get the error. We have our essbase(and APS) on Virtual machines. Has anybody seen this kind of behavior before?
      I remember fixing the same issue in Smartview version: 11.1.2.0, with solution number 6 above.
      Thanks.
        • 1. Re: SmartView 11.1.2.2.300-issues
          bossh-2434201
          I seem to remember having to increase the retry count from the default 3 in the essbase.properties file that is within the products\essbase\aps\bin area (I think this can also be done online -within EAS not sure if it is effective though).

          BossH
          • 2. Re: SmartView 11.1.2.2.300-issues
            940688
            I beleive we already tried that(Solution # 6). We increased the NetDelay to 2000 and Netretrycount to 2500 on both the Essbase and APS server. We still get the error.
            • 3. Re: SmartView 11.1.2.2.300-issues
              bossh-2434201
              Did the changes get made in the actual runtime are under user_projects rather than the 'template' area under EPMSystem11R1 ?

              You may also want to check that the number of available ephemeral TCP/IP ports is increased to 65000 within the windows TCPIP service properties area.

              Windows 2008R2 did improve matters but it still needs increased.

              BossH
              • 4. Re: SmartView 11.1.2.2.300-issues
                940688
                Yes, we made the changes in the right location.
                Our system is not windows-it is Linux.
                • 5. Re: SmartView 11.1.2.2.300-issues
                  Pablo
                  Have a read of the following article ID on Oracle Support: 965903.1 I think the issues you have are related to timeout settings in the client machine and not on the server.

                  Pablo
                  • 6. Re: SmartView 11.1.2.2.300-issues
                    hyperionEPM
                    Did you update the Netdelay and Netretrycount* settings in essbase.cfg file or in Essbase.properties on the essbase server?

                    Because I think you will have to update those settings on the essbase.cfg file.

                    Thanks.
                    HyperionEPM
                    • 7. Re: SmartView 11.1.2.2.300-issues
                      940688
                      Yes.We already tried that.
                      • 8. Re: SmartView 11.1.2.2.300-issues
                        JohnGoodwin
                        Maybe it is worth taking a step back to try and find where the issue lies client, aps, Essbase.
                        Have you tried the same query using the Essbase addin.
                        How long before the timeout message occurs is it constant.
                        When running the query in Smart View and you are getting the error message is the query completing in Essbase or are errors being generated in the Essbase app log.

                        Cheers

                        John
                        http://john-goodwin.blogspot.com/
                        • 9. Re: SmartView 11.1.2.2.300-issues
                          940688
                          Thanks John.
                          I just confirmed that this is a specific SmartView issue.I tried running the same type of zoom(to bottom level) on the same report, in the Excel add-in-it retreives like a charm.
                          Where can I find some of these essbase app logs that you are talking about?
                          Thanks.
                          • 10. Re: SmartView 11.1.2.2.300-issues
                            940688
                            I just looked at the aps.log and found the following error being repeated(even though I don't really have 'suppress missing' turned on):
                            Essbase Error (1020010): No data was generated: Suppress Missing = [TRUE], Zeros = [TRUE]. Sheet not overwritten.[[
                            com.essbase.api.base.EssException:
                            • 11. Re: SmartView 11.1.2.2.300-issues
                              JohnGoodwin
                              The essbase application log is located at <MIDDLEWARE_HOME>/user_projects/<instance_name>/diagnostics/logs/essbase/essbase_0/application name
                              If you run the retrieve in Smart View and then keep checking the essbase app log to see if the retrieve completes or fails, if it completes then it should eliminate the issue being with essbase.

                              Also in your Smart View options under the formatting tab can you test with "Use Excel Formatting" set to true.
                              How long is it before the Smart View query fails, is it the same amount of time each time you run the retrieve.

                              Cheers

                              John
                              http://john-goodwin.blogspot.com/
                              • 12. Re: SmartView 11.1.2.2.300-issues
                                940688
                                It always takes the same amount of time before it fails-less than 2 minutes.
                                I am retreiving the essbase app log now.
                                • 13. Re: SmartView 11.1.2.2.300-issues
                                  940688
                                  Seeing another error in the aps.log now:
                                  [2013-01-15T14:07:37.040-06:00] [AnalyticProviderServices0] [ERROR] [] [oracle.EPMOHPS] [tid: 11] [userId: <anonymous>] [APP: APS#11.1.2.0] [URI: /aps/SmartView] Write failed: Broken pipe[[
                                  java.net.SocketException: Write failed: Broken pipe
                                       at com.essbase.smartview.xml.XMLWriter.write(Unknown Source)
                                       at com.essbase.smartview.xml.XMLWriter.writeEsc(Unknown Source)
                                       at com.essbase.smartview.xml.XMLWriter.characters(Unknown Source)
                                       at com.essbase.smartview.xml.XMLWriter.characters(Unknown Source)
                                       at com.essbase.smartview.xml.XMLResponse.list(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeList(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeRange(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeSlice(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeGrid(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeGrid(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeGridResponse(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeExecuteGridResponse(Unknown Source)
                                       at com.essbase.smartview.admin.EssbaseProvider.executeGrid(Unknown Source)
                                       at com.essbase.smartview.admin.ApsHandler.executeGrid(Unknown Source)
                                       at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                                       at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
                                       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
                                       at java.lang.reflect.Method.invoke(Method.java:597)
                                       at org.apache.commons.beanutils.MethodUtils.invokeMethod(MethodUtils.java:216)
                                       at org.apache.commons.digester.SetNextRule.end(SetNextRule.java:217)
                                       at org.apache.commons.digester.Rule.end(Rule.java:255)
                                       at org.apache.commons.digester.Digester.endElement(Digester.java:1222)
                                       at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.endElement(AbstractSAXParser.java:603)
                                       at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanEndElement(XMLDocumentFragmentScannerImpl.java:1782)
                                       at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2938)
                                       at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:648)
                                       at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:511)
                                       at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:808)
                                       at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:737)
                                       at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:121)
                                       at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1205)
                                       at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:523)
                                       at weblogic.xml.jaxp.WebLogicXMLReader.parse(WebLogicXMLReader.java:134)
                                       at weblogic.xml.jaxp.RegistryXMLReader.parse(RegistryXMLReader.java:173)
                                       at org.apache.commons.digester.Digester.parse(Digester.java:1786)
                                       at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
                                       at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
                                       at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
                                       at com.essbase.smartview.xml.EssbaseSmartView.doPost(Unknown Source)
                                       at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
                                       at javax.servlet.http.HttpServlet.service(HttpServlet.java:821)
                                       at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
                                       at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
                                       at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
                                       at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:27)
                                       at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
                                       at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
                                       at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
                                       at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
                                       at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
                                       at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
                                       at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
                                       at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
                                       at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
                                       at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
                                       at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
                                       at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
                                       at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
                                       at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
                                       at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
                                       at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:136)
                                       at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:57)
                                       at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.wrapRun(WebAppServletContext.java:3715)
                                       at weblogic.servlet.internal.WebAppServletContext$ServletInvocationAction.run(WebAppServletContext.java:3681)
                                       at weblogic.security.acl.internal.AuthenticatedSubject.doAs(AuthenticatedSubject.java:321)
                                       at weblogic.security.service.SecurityManager.runAs(SecurityManager.java:120)
                                       at weblogic.servlet.internal.WebAppServletContext.securedExecute(WebAppServletContext.java:2277)
                                       at weblogic.servlet.internal.WebAppServletContext.execute(WebAppServletContext.java:2183)
                                       at weblogic.servlet.internal.ServletRequestImpl.run(ServletRequestImpl.java:1454)
                                       at weblogic.work.ExecuteThread.execute(ExecuteThread.java:207)
                                       at weblogic.work.ExecuteThread.run(ExecuteThread.java:176)
                                  Caused by: java.net.SocketException: Write failed: Broken pipe
                                       at jrockit.net.SocketNativeIO.writeBytesPinned(Native Method)
                                       at jrockit.net.SocketNativeIO.socketWrite(SocketNativeIO.java:46)
                                       at java.net.SocketOutputStream.socketWrite0(SocketOutputStream.java)
                                       at java.net.SocketOutputStream.socketWrite(SocketOutputStream.java:92)
                                       at java.net.SocketOutputStream.write(SocketOutputStream.java:136)
                                       at weblogic.servlet.internal.ChunkOutput.writeChunkTransfer(ChunkOutput.java:568)
                                       at weblogic.servlet.internal.ChunkOutput.writeChunks(ChunkOutput.java:539)
                                       at weblogic.servlet.internal.ChunkOutput.flush(ChunkOutput.java:427)
                                       at weblogic.servlet.internal.CharsetChunkOutput.flush(CharsetChunkOutput.java:298)
                                       at weblogic.servlet.internal.ChunkOutput$2.checkForFlush(ChunkOutput.java:648)
                                       at weblogic.servlet.internal.CharsetChunkOutput.write(CharsetChunkOutput.java:200)
                                       at weblogic.servlet.internal.ChunkOutputWrapper.write(ChunkOutputWrapper.java:148)
                                       at weblogic.servlet.internal.ServletOutputStreamImpl.write(ServletOutputStreamImpl.java:148)
                                       at java.util.zip.DeflaterOutputStream.deflate(DeflaterOutputStream.java:161)
                                       at java.util.zip.DeflaterOutputStream.write(DeflaterOutputStream.java:118)
                                       at java.util.zip.GZIPOutputStream.write(GZIPOutputStream.java:72)
                                       at sun.nio.cs.StreamEncoder.writeBytes(StreamEncoder.java:202)
                                       at sun.nio.cs.StreamEncoder.implWrite(StreamEncoder.java:263)
                                       at sun.nio.cs.StreamEncoder.write(StreamEncoder.java:106)
                                       at java.io.OutputStreamWriter.write(OutputStreamWriter.java:190)
                                       at java.io.BufferedWriter.flushBuffer(BufferedWriter.java:111)
                                       at java.io.BufferedWriter.write(BufferedWriter.java:125)
                                       at com.essbase.smartview.xml.XMLWriter.write(Unknown Source)
                                       at com.essbase.smartview.xml.XMLWriter.writeEsc(Unknown Source)
                                       at com.essbase.smartview.xml.XMLWriter.characters(Unknown Source)
                                       at com.essbase.smartview.xml.XMLWriter.characters(Unknown Source)
                                       at com.essbase.smartview.xml.XMLResponse.list(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeList(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeRange(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeSlice(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeGrid(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeGrid(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeGridResponse(Unknown Source)
                                       at com.essbase.smartview.xml.XmlRequestResponse.writeExecuteGridResponse(Unknown Source)
                                       at com.essbase.smartview.admin.EssbaseProvider.executeGrid(Unknown Source)
                                       at com.essbase.smartview.admin.ApsHandler.executeGrid(Unknown Source)
                                       at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
                                       at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
                                       at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
                                       at java.lang.reflect.Method.invoke(Method.java:597)
                                       at org.apache.commons.beanutils.MethodUtils.invokeMethod(MethodUtils.java:216)
                                       at org.apache.commons.digester.SetNextRule.end(SetNextRule.java:217)
                                       at org.apache.commons.digester.Rule.end(Rule.java:253)
                                       at org.apache.commons.digester.Digester.endElement(Digester.java:1222)
                                       at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.endElement(AbstractSAXParser.java:601)
                                       at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanEndElement(XMLDocumentFragmentScannerImpl.java:1782)
                                       at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl$FragmentContentDriver.next(XMLDocumentFragmentScannerImpl.java:2938)
                                       at com.sun.org.apache.xerces.internal.impl.XMLDocumentScannerImpl.next(XMLDocumentScannerImpl.java:648)
                                       at com.sun.org.apache.xerces.internal.impl.XMLDocumentFragmentScannerImpl.scanDocument(XMLDocumentFragmentScannerImpl.java:511)
                                       at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:808)
                                       at com.sun.org.apache.xerces.internal.parsers.XML11Configuration.parse(XML11Configuration.java:737)
                                       at com.sun.org.apache.xerces.internal.parsers.XMLParser.parse(XMLParser.java:119)
                                       at com.sun.org.apache.xerces.internal.parsers.AbstractSAXParser.parse(AbstractSAXParser.java:1205)
                                       at com.sun.org.apache.xerces.internal.jaxp.SAXParserImpl$JAXPSAXParser.parse(SAXParserImpl.java:522)
                                       at weblogic.xml.jaxp.WebLogicXMLReader.parse(WebLogicXMLReader.java:133)
                                       at weblogic.xml.jaxp.RegistryXMLReader.parse(RegistryXMLReader.java:173)
                                       at org.apache.commons.digester.Digester.parse(Digester.java:1785)
                                       at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
                                       at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
                                       at com.essbase.smartview.xml.XmlHandler.invoke(Unknown Source)
                                       at com.essbase.smartview.xml.EssbaseSmartView.doPost(Unknown Source)
                                       at javax.servlet.http.HttpServlet.service(HttpServlet.java:727)
                                       at javax.servlet.http.HttpServlet.service(HttpServlet.java:820)
                                       at weblogic.servlet.internal.StubSecurityHelper$ServletServiceAction.run(StubSecurityHelper.java:227)
                                       at weblogic.servlet.internal.StubSecurityHelper.invokeServlet(StubSecurityHelper.java:125)
                                       at weblogic.servlet.internal.ServletStubImpl.execute(ServletStubImpl.java:300)
                                       at weblogic.servlet.internal.TailFilter.doFilter(TailFilter.java:26)
                                       at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
                                       at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
                                       at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
                                       at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
                                       at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
                                       at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
                                       at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
                                       at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
                                       at oracle.security.jps.ee.http.JpsAbsFilter$1.run(JpsAbsFilter.java:111)
                                       at oracle.security.jps.util.JpsSubject.doAsPrivileged(JpsSubject.java:313)
                                       at oracle.security.jps.ee.util.JpsPlatformUtil.runJaasMode(JpsPlatformUtil.java:413)
                                       at oracle.security.jps.ee.http.JpsAbsFilter.runJaasMode(JpsAbsFilter.java:94)
                                       at oracle.security.jps.ee.http.JpsAbsFilter.doFilter(JpsAbsFilter.java:161)
                                       at oracle.security.jps.ee.http.JpsFilter.doFilter(JpsFilter.java:71)
                                       at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
                                       at oracle.dms.servlet.DMSServletFilter.doFilter(DMSServletFilter.java:136)
                                       at weblogic.servlet.internal.FilterChainImpl.doFilter(FilterChainImpl.java:56)
                                       ... 9 more

                                  ]]
                                  [2013-01-15T14:07:37.040-06:00] [AnalyticProviderServices0] [ERROR] [EPMOHPS-50165] [oracle.EPMOHPS] [tid: 11] [userId: <anonymous>] [APP: APS#11.1.2.0] [URI: /aps/SmartView] Time elapsed to complete the processing of the request:. took: 945,149 ms[[                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               
                                  • 14. Re: SmartView 11.1.2.2.300-issues
                                    940688
                                    Another recurring error in the apsserver.log:
                                    [URI: /aps/SmartView] Content is not allowed in prolog.[[
                                    org.xml.sax.SAXParseException: Content is not allowed in prolog.
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