0 Replies Latest reply: Jan 11, 2013 2:16 PM by 970892 RSS

    Siebel 7.5.3-end of sustaining


      I have a customer who has a Siebel active support contract for version 7.5.3. Sustaining expired in December and the customer logged an SR (prior to sustaining expiration) to upgrade to 8.1.

      My question is, can we solve this request? Sustaining is indeed expired but the request was done prior to expiration. Also the customer has active support.

      Thank you