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Looks like a bug check the doc ID 1455977.1
1. Please download and review the readme for Patch 13879917: BI PUBLISHER ENTERPRISE 126.96.36.199.0 MARCH 2012 or the latest BI Publisher 188.8.131.52.0 patch.
2. Apply the patch in a test instance after a backup and test the results.
3. Apply the patch in other instances as needed once the solution is confirmed.
Appreciate if you mark as correct on this message :)
Edited by: Srini VEERAVALLI on Jan 16, 2013 7:57 AM
Can you please explain the process or just give an URL for the help .
Thanks in advance