0 Replies Latest reply: Jan 16, 2013 11:27 PM by 985369 RSS

    Need help in recovering portal admin password - URGENT

    985369
      Hi,

      I am unable to start the ALUI LDAP Service and couldn't login to the portal too. Below is the error that I am getting when trying to start the ALUI LDAP Service and I m looking for help to reset the administrator password.


      INFO | jvm 1 | 2013/01/16 20:33:11 | Initiating LDAP server start sequence...
      INFO | jvm 1 | 2013/01/16 20:33:11 | Starting server on port : 3389
      INFO | jvm 1 | 2013/01/16 20:33:11 | Initializing LDAP/X.500 BER protocol codec...
      INFO | jvm 1 | 2013/01/16 20:33:11 | Detected 98 active CPU cores.
      INFO | jvm 1 | 2013/01/16 20:33:11 | ApacheOpenLogFactory successfully loaded.
      INFO | jvm 1 | 2013/01/16 20:33:12 | ApacheOpenLogFactory successfully loaded.
      INFO | jvm 1 | 2013/01/16 20:33:12 | Could not start LDAP listener on port 3389:javax.naming.ConfigurationException: Unable to instantiate authtication provider Java class "com.bea.alui.directory.backend.auth.plumtree.PlumtreeAuthenticator". Please check your configuration and ensure that jvm has permission to instantiate this class.
      INFO | jvm 1 | 2013/01/16 20:33:12 | WrapperStartStopApp: start main method completed
      INFO | jvm 1 | 2013/01/16 20:33:12 | Wrapper Manager: ShutdownHook started
      INFO | jvm 1 | 2013/01/16 20:33:12 | WrapperManager.stop(0) called by thread: Wrapper-Shutdown-Hook
      INFO | jvm 1 | 2013/01/16 20:33:12 | Send a packet STOP : 0
      DEBUG | wrapperp | 2013/01/16 20:33:12 | read a packet STOP : 0
      DEBUG | wrapper | 2013/01/16 20:33:12 | JVM requested a shutdown. (0)
      DEBUG | wrapper | 2013/01/16 20:33:12 | wrapperStopProcess(0) called.
      DEBUG | wrapper | 2013/01/16 20:33:12 | Sending stop signal to JVM
      DEBUG | wrapperp | 2013/01/16 20:33:12 | send a packet STOP : NULL
      INFO | jvm 1 | 2013/01/16 20:33:12 | Received a packet STOP :
      INFO | jvm 1 | 2013/01/16 20:33:13 | Thread, Wrapper-Shutdown-Hook, handling the shutdown process.
      INFO | jvm 1 | 2013/01/16 20:33:13 | calling listener.stop()
      INFO | jvm 1 | 2013/01/16 20:33:13 | WrapperStartStopApp: stop(0)
      INFO | jvm 1 | 2013/01/16 20:33:13 | WrapperStartStopApp: invoking stop main method
      INFO | jvm 1 | 2013/01/16 20:33:13 | Initiating LDAP server stop sequence...
      DEBUG | wrapper | 2013/01/16 20:33:09 | JVM signalled a start pending with waitHint of 5000 millis.
      DEBUG | wrapperp | 2013/01/16 20:33:09 | read a packet STARTED :
      DEBUG | wrapper | 2013/01/16 20:33:09 | JVM signalled that it was started.
      DEBUG | wrapperp | 2013/01/16 20:33:10 | send a packet PING : ping
      INFO | jvm 1 | 2013/01/16 20:33:11 | Received a packet PING : ping
      INFO | jvm 1 | 2013/01/16 20:33:11 | Send a packet PING : ok
      DEBUG | wrapperp | 2013/01/16 20:33:11 | read a packet PING : ok
      DEBUG | wrapper | 2013/01/16 20:33:11 | Got ping response from JVM
      INFO | jvm 1 | 2013/01/16 20:33:11 | OpenLog: Registered application name: aluidirectory.osha-trn-wcims-01.alui (local machine only)
      INFO | jvm 1 | 2013/01/16 20:33:11 | Initiating LDAP server start sequence...
      INFO | jvm 1 | 2013/01/16 20:33:11 | Starting server on port : 3389
      INFO | jvm 1 | 2013/01/16 20:33:11 | Initializing LDAP/X.500 BER protocol codec...
      INFO | jvm 1 | 2013/01/16 20:33:11 | Detected 98 active CPU cores.
      INFO | jvm 1 | 2013/01/16 20:33:11 | ApacheOpenLogFactory successfully loaded.
      INFO | jvm 1 | 2013/01/16 20:33:12 | ApacheOpenLogFactory successfully loaded.
      INFO | jvm 1 | 2013/01/16 20:33:12 | Could not start LDAP listener on port 3389:javax.naming.ConfigurationException: Unable to instantiate authtication provider Java class "com.bea.alui.directory.backend.auth.plumtree.PlumtreeAuthenticator". Please check your configuration and ensure that jvm has permission to instantiate this class.
      INFO | jvm 1 | 2013/01/16 20:33:12 | WrapperStartStopApp: start main method completed
      INFO | jvm 1 | 2013/01/16 20:33:12 | Wrapper Manager: ShutdownHook started
      INFO | jvm 1 | 2013/01/16 20:33:12 | WrapperManager.stop(0) called by thread: Wrapper-Shutdown-Hook
      INFO | jvm 1 | 2013/01/16 20:33:12 | Send a packet STOP : 0
      DEBUG | wrapperp | 2013/01/16 20:33:12 | read a packet STOP : 0
      DEBUG | wrapper | 2013/01/16 20:33:12 | JVM requested a shutdown. (0)
      DEBUG | wrapper | 2013/01/16 20:33:12 | wrapperStopProcess(0) called.
      DEBUG | wrapper | 2013/01/16 20:33:12 | Sending stop signal to JVM
      DEBUG | wrapperp | 2013/01/16 20:33:12 | send a packet STOP : NULL
      INFO | jvm 1 | 2013/01/16 20:33:12 | Received a packet STOP :
      INFO | jvm 1 | 2013/01/16 20:33:13 | Thread, Wrapper-Shutdown-Hook, handling the shutdown process.
      INFO | jvm 1 | 2013/01/16 20:33:13 | calling listener.stop()
      INFO | jvm 1 | 2013/01/16 20:33:13 | WrapperStartStopApp: stop(0)
      INFO | jvm 1 | 2013/01/16 20:33:13 | WrapperStartStopApp: invoking stop main method
      INFO | jvm 1 | 2013/01/16 20:33:13 | Initiating LDAP server stop sequence...
      INFO | jvm 1 | 2013/01/16 20:33:13 | LDAP server stop sequence failed:java.net.ConnectException: Connection refused
      ERROR | wrapper | 2013/01/16 20:33:46 | Shutdown failed: Timed out waiting for signal from JVM.
      ERROR | wrapper | 2013/01/16 20:33:46 | JVM did not exit on request, terminated
      INFO | wrapper | 2013/01/16 20:33:47 | JVM exited on its own while waiting to kill the application.
      DEBUG | wrapper | 2013/01/16 20:33:47 | Signal trapped. Details:
      DEBUG | wrapper | 2013/01/16 20:33:47 | signal number=18 (SIGCHLD), source="unknown"
      DEBUG | wrapper | 2013/01/16 20:33:47 | Received SIGCHLD, checking JVM process status.
      STATUS | wrapper | 2013/01/16 20:33:47 | JVM exited in response to signal SIGKILL (9).
      DEBUG | wrapper | 2013/01/16 20:33:47 | JVM process exited with a code of 1, setting the wrapper exit code to 1.
      DEBUG | wrapperp | 2013/01/16 20:33:47 | server listening on port 32010.
      STATUS | wrapper | 2013/01/16 20:33:47 | <-- Wrapper Stopped

      Edited by: 982366 on Jan 16, 2013 9:21 PM