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The answer to your question depends on whom you want to be notified.1 person found this helpful
OOTB the author is notified when an item is rejected and reaches the "EDIT" state.
If you want anyone else to be, OOTB there is no option (or to be precise: no simple and clean option) to achieve that and it will require a customization.
The reasons are:
- the "EDIT" state (the auto-contribution step of a criteria workflow) cannot be configured in the workflow admin applet
- the "REJECT" action is not captured at the step where rejection occurs
One, very disputable workaround is this: in your workflow have the first artificial step of REVIEW/EDIT REVISION or REVIEW/NEW REVISION type, with no reviewers (or just system admins). When an item enters the workflow, the step is skipped (you can define the 'Edit' event to process immediately to the next step). On the other hand when the item is rejected, you may first send notifications. I am also not 100% sure that you may use jumps (or other idocScript functions) to get back to the "EDIT"-state step.
I think a better way is a customization - you may either enhance the WORKFLOW_REJECT service ( http://docs.oracle.com/cd/E23943_01/doc.1111/e11011/c05_workflow.htm#CSSRG2943 ) or create a filter (based on workflowComputeDocStepInfo event) where you place your logic.
Thanks for your response.
We want to alert the author if he is not taking any action on the document that is being in "EDIT" state.
Basically, a classical escalation workflow ("update" event) on the initial step.
I'm afraid that will require a customization - my first bet would be a Java filter based on the filter event I mentioned earlier. It is "executed each time the state of an item in workflow is calculated," so it seems to match your use case.