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Use of CEP in Contact Canter

986095Jan 21 2013 — edited Jan 22 2013
Hi,

I am building a Contact Center, where users will report their complaints using mail and social media (Facebook, Twitter etc.).

If many users are reporting similar problems (like a particular ATM not working/not having cash), I want those problems to be treated as one.

I understand that I will have to use CEP for that, but I am not able to understand how it will be used.

Please give me some pointers.

Regards

Nitin

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Locked on Feb 19 2013
Added on Jan 21 2013
#complex-event-processing, #soa-process-management
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