This content has been marked as final. Show 3 replies
Did you click on ADD Button while selecting value for Roles and Responsibilities.
On child forms, you need to hit that Add button explicitly to add Entitlement data onto that form.
I am explicitly adding the roles and responsibility during provisioning.
After the provisioning process, the request moves to 'Self-Service->Tasks->Provisioning' with task status as pending.
The strange thing is that if I edit the form and submit it with roles and responsibility details again, the account is getting provisioned.
The issue seems to be resolved now.