1 Reply Latest reply on Feb 1, 2013 6:29 AM by Rajeev_R

    Search Engine going down

    932739
      Hi,

      I'm facing issue with Search Engine, as the search Environments (ATG Profile and ATG Order) go down now and then. After I restart my app server, I try to do a customer Search or Order Search When I see the below exception in my logs. I have to manually go to dyn/admin-/atg/search/routing/LiveIndexingService and start each environments manually, and then the customer and order Search works. Is there a work around, where I dont' have to go to dyn/admin and the environments are always in Start state.

      [1/25/13 3:06:04:340 CST] 0000006e SystemOut O /atg/search/routing/SearchEngineService     Potential engine problems: See log files at 'C:\ATG\ATG9.0\home\servers\CSC\logs\searchEngineActivity\0001140001_2013-01-25-030602_5500004_ddgdaa11_6073_search'*
      [1/25/13 3:06:04:528 CST] 0000006e SystemOut O /atg/search/routing/RoutingSystemService     Request failed. Will try other search engines.
      [1/25/13 3:06:05:559 CST] 0000006e SystemOut O /atg/search/routing/SearchEngineService     Potential engine problems: See log files at 'C:\ATG\ATG9.0\home\servers\CSC\logs\searchEngineActivity\0001140001_2013-01-25-030602_5500004_ddgdaa11_6073_search'*
      [1/25/13 3:06:05:825 CST] 0000006e SystemOut O /atg/search/routing/RoutingSystemService     Request failed. Will try other search engines.
      [1/25/13 3:06:06:762 CST] 0000006e SystemOut O /atg/search/routing/SearchEngineService     Potential engine problems: See log files at 'C:\ATG\ATG9.0\home\servers\CSC\logs\searchEngineActivity\0001140001_2013-01-25-030602_5500004_ddgdaa11_6073_search'*
      [1/25/13 3:06:06:778 CST] 0000006e SystemOut O /atg/search/routing/RoutingSystemService     Request failed. Will try other search engines.
      [1/25/13 3:06:07:747 CST] 0000006e SystemOut O /atg/search/routing/SearchEngineService     Potential engine problems: See log files at 'C:\ATG\ATG9.0\home\servers\CSC\logs\searchEngineActivity\0001140001_2013-01-25-030602_5500004_ddgdaa11_6073_search'*
      [1/25/13 3:06:07:762 CST] 0000006e SystemOut O /atg/search/routing/RoutingSystemService     Request failed. Will try other search engines.
      [1/25/13 3:06:08:825 CST] 0000006e SystemOut O /atg/search/routing/SearchEngineService     Potential engine problems: See log files at 'C:\ATG\ATG9.0\home\servers\CSC\logs\searchEngineActivity\0001140001_2013-01-25-030602_5500004_ddgdaa11_6073_search'*
      [1/25/13 3:06:09:059 CST] 0000006e SystemOut O /atg/search/routing/RoutingSystemService     Request failed. Will try other search engines.
      [1/25/13 3:06:11:043 CST] 0000006e SystemOut O /atg/search/routing/RoutingSystemService     Removing bad/ignored engine from engine list: 4900006
      [1/25/13 3:06:11:247 CST] 0000006e SystemOut O /atg/search/routing/RoutingSystemService     No running search engines for env ATGProfile, partition 5500004 in LP ATGProfile_LP

      Please help me with the above issue.
      Thanks
      Aditya