Hi! This is the scenario....I have an overpayment SA. I complete a bill and the credit transfers to the Deposit SA. I have other SA's on the account that are eligible. I don't want the credit to go to the deposit SA, I want it to distribute to the others. I have checked the Priority, the customer class, etc. What am I missing?
Thanks in advance.
OK, I am answering my own question. After doing some additional research, I discovered that the method of refunding a deposit is dictated by the Deposit SA deposit class. The system will only offset debt within an individual deposit class.