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sometimes the users gets the listener page with the error '500 Internal Server Error' onAre you sure this page is issued by APEX Listener? If so, there really should be further information in your APEX Listener's log (in your case, probably part of your GlassFish's server.log).
If the error is actually issued by your reverse proxy, you may find more detailed information in the error log of your proxy service.
(BTW: How did you implement that reverse proxy? - Software, parameters...)