Siebel Public Sector: Upon clicking 'Appeal' button on Case list applet, getting the error.
This operation is not allowed when there are no records displayed
Please execute a query that returns at least one record or add a new record.(SBL-DAT-00215)
There is no script in the underlying Applet or BC which could cause this issue. We have some amount of code based on method which will not be executed for Appeal. We removed all the code from Applet and BC and tried. But no luck.
We are unable to investigate this issue as it is OOB feature that siebel provides. We found out that this functionality uses two workflows listed below...
Main WF: PUB Attach Case Snapshot Workflow
Sub Process: PUB Archive Process Workflow
As of now Appeal functionality is working only for manually created Cases with 'TANF' case type.
But not working for those cases which are created through interfaces (irrespective of the Case Type). We are getting the error mentioned above (before the main WF process is executed)
If someone has worked on Appeal functionality please let me understand
1) How those two workflows are being called?
2) What the click of Appeal button does before calling the WF?
Your help will be appreciated.
this message is about no record are selected in applet when you clicking 'Appeal' button. Redo your query, selected one register and press the button. If error persist, you need see the workflow log to investigate this problem.
You need to find the method which is executed by button. In tools, find for applet name and find the button in Control property. In button register have a property named method. With this named method, you can find in tools or bookshelf what this method do.