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990932 is totally right, I am having the same problem and cannot justify it under any circumstances, there is no way to fix this, we need help, many people I know who have come to me, are having this problem, I use to be good at fixing these problems and this one, stumps me to the point that professional service tech. cannot also repair it and are installing others, many are moving on to other dealers, also the removal of your Java is at a point that on 9 out of every ten computers the Java will not un-install to re-install, you need a link to go into computers to clean out the corrupt versions, all of them, so this is not a small problem, it is a very large concern! Something really needs to be done as your losing customers!