2 Replies Latest reply on Mar 11, 2013 7:05 AM by Sandesh Ghatkar

    Siebel UCM (OCH) is overwriting the Contact changes done by external system

    Sandesh Ghatkar
      Hi All,

      We are using UCM for Contact data management. One external system is updating Contact data in UCM through inbound WS. But in Logs, we observed that first it is updating Contact data with values from external system but secondly it is automatically calling UCM Survivorship Engine (Method: IntelligentMerge) BS and updating Contact to old values again. Due to this, it is overwriting the changes done by external system and retaining the original contact values.

      We are using "PersonService" web service to update Contact. Also we are using Contact default Survivorship Rules with default criteria as "External" and created our own BS to update it.

      Please let me know, how should I stop UCM from overwriting my changes.

      Best Regards,