2 Replies Latest reply on Apr 6, 2013 2:59 AM by 727311

    Unable to access Printer from ORPOS Application

    994140
      Hi,
      Recently I have been asked to configure devices of IBM POS machine for ORPOS Application.
      While printing the receipt i am getting below error and system goes into offline mode.

      2013-03-01 12:39:09,859 907094 (StaticCacheThread-5:com.extendyourstore.foundation.manager.device.DeviceSession):
      [com.extendyourstore.foundation.manager.device.DeviceSession.setDeviceLocked(DeviceSession.java:480)]
      Device session PrinterSession lock: false

      WARN 2013-03-01 12:39:09,859 907094 (StaticCacheThread-5:com.extendyourstore.foundation.tour.manager.Technician):
      [com.extendyourstore.foundation.tour.manager.Technician.receiveValet(Technician.java:729)]
      Technician DeviceTechnician was unable to complete its task.

      Class: com.extendyourstore.foundation.manager.device.DeviceException(Revision 3) @6433203: DeviceMode must be initialized prior to session use.
           at com.extendyourstore.foundation.manager.device.DeviceSession.getDeviceMode(DeviceSession.java:457)
           at com.extendyourstore.foundation.manager.device.DeviceSession.getDeviceInMode(DeviceSession.java:428)
           at com.extendyourstore.pos.device.POSPrinterActionGroup.printDocument(POSPrinterActionGroup.java:404)
           at com.extendyourstore.pos.device.POSDeviceActions$1.doDeviceAction(POSDeviceActions.java:212)
           at com.extendyourstore.foundation.manager.device.DeviceActions.execute(DeviceActions.java:202)
           at com.extendyourstore.foundation.tour.manager.Technician.receiveValet(Technician.java:716)
           at com.extendyourstore.foundation.tour.manager.Manager.sendValet(Manager.java:619)
           at com.extendyourstore.foundation.tour.manager.Manager.sendValetWithRetry(Manager.java:780)
           at com.extendyourstore.foundation.manager.device.DeviceManager.transportValet(DeviceManager.java:259)
           at com.extendyourstore.foundation.manager.device.DeviceActions.transportValet(DeviceActions.java:230)
           at com.extendyourstore.pos.device.POSDeviceActions.printDocument(POSDeviceActions.java:216)
           at com.extendyourstore.pos.receipt.PrintableDocumentManager.printReceipt(PrintableDocumentManager.java:309)
           at com.extendyourstore.pos.services.printing.PrintTransactionReceiptAisle.traverse(PrintTransactionReceiptAisle.java:193)
           at com.extendyourstore.foundation.tour.engine.Aisle.traverse(Aisle.java:200)
           at com.extendyourstore.foundation.tour.engine.SiteVertex.driveSite(SiteVertex.java:320)
           at com.extendyourstore.foundation.tour.engine.AbstractSite.driveSite(AbstractSite.java:101)
           at com.extendyourstore.foundation.tour.engine.Site.driveSite(Site.java:215)
           at com.extendyourstore.foundation.tour.service.BusDriver.processLetter(BusDriver.java:347)
           at com.extendyourstore.foundation.tour.service.BusDriver.processLetters(BusDriver.java:240)
           at com.extendyourstore.foundation.tour.service.AbstractCrewMember.run(AbstractCrewMember.java:253)
           at com.extendyourstore.foundation.manager.thread.StaticCacheThread.run(StaticCacheThread.java:169)
      INFO 2013-03-01 12:39:09,875 907110 (StaticCacheThread-5:com.extendyourstore.foundation.manager.gui.UISubsystem):
      [com.extendyourstore.foundation.manager.gui.UISubs


      Please let me know where I am going wrong in the configuration of the devices so that the issue can be resolved.

      Other details:
      ORPOS Version: 12.0.9
      Server OS: Windows 2003 R2

      Thanks in advance

      Regards
      Prateek